equans.com

1.4
1.4 Based on 22 reviews

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Average Rating

1.4

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5

22 Reviews

5 Star
9%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
91%

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Nathalie Sanders
Unethical money taking

Shocking company and shocking car charging technology. They take EUR 48,40 from your bank as a deposit yet your usage might actually be as low as, say, EUR 5! If you charge on a Friday morning as I did last week, I still haven't the refund in my bank account. They actually took EUR 48,40 twice from my bank due to a plug connection issue. So I'm EUR 96,80 down and no refund yet as of midday Monday (3 days later)! Totally inappropriate and unethical for Equans to be taking peoples money for no service, like this. Is it illegal? Don't use!

1
Date of experience: Feb 28, 2025
Cristian Gheorghe
Dreadful company

Dreadful company

1
Date of experience: Feb 11, 2025
Loraine
Bad service, don't allow them this...

From the project manager to workers, all have unacceptable knowledge of the work & contempt over my opinions. I felt intimidated every step of the work.Also, the labourers were touching my walls with their dirty hands & using my toilet despite warning them in advance. I had to deal with the cleaning side of it, their urines e.t.c. This is disgusting & absolutely unacceptable service!Where's the care, where's working together, this is my property not their playground!My advise to all, you should agree before they come in to your property how they should conduct themselves e.t.c lest you regret it later. If not, abort the job completely!

1
Date of experience: Jan 15, 2025
Casey C.
Absolute bunch of clowns!

This review is about Equans in East ManchesterI received a letter on 11th January from these clowns (the letter was dated 6th January 2025!) telling me I had a gas safety check booked in on 15th January, although they had not stated any particular time! The letter went on to say that if I had a problem with this date, I could call the number in the letter or email the email address in the letter. I chose to send an email. In my letter I explained that 15th Janaury was not convenient for several reasons. 1) I couldn't really get time off work on 15th given it was a couple of weeks after our Christmas break and the company I work for weren't allowing paid time off for that reason. and 2) they had literally only given me two working days notice!. I didn't get a response to this email.Surprise! On Wednesday 15th January, a gas engineer turned up at my flat. I wasn't there so couldn't let them in (I was at work... I have a Ring doorbell). When I got home that night, the engineer hadn't put a card through my letterbox telling me they had missed me and could I ring their number to re-arrange?. No, they hadn't put it through my letterbox. They had taped it to the main front door of this 64-flat building I live in... Totally unprofessional. Anyway I rang their number to try and re-arrange the appointment only to get a message telling me that at busy times, I might be kept hanging on the phone for over an hour before they could answer my call! I didn't get through to anyone. I left a message which their answer machine said they would try to respond to within the next 24 hours!Equans is an absolute joke! If I could leave no stars, I would.I should perhaps add that I have Bi-polar Disorder and this kind of incompetence really triggers me.

1
Date of experience: Jan 15, 2025
Jaime Bell
There the biggest bunch of cowboys…

There the biggest bunch of cowboys around, I had 4 of them at my flat in Glasgow a couple weeks ago about a noisy exterior fan on my roof, it's been making loud noises and vibrating all the time ever since these cowboys serviced it, before they serviced it it was perfect, now they say there's nothing wrong with it, they are a bunch of cowboys who haven't got a clue, I could do a better job than them, do not get these people to do anything for you cause you'll end up regretting it there useless.

1
Date of experience: Jan 13, 2025
Rudy Johnson
Andy mcdonald has come today to fit in…

Andy mcdonald has come today to fit in a new door honestly customer service is perfect he’s very polite helpful

5
Date of experience: Dec 10, 2024
A_T_L_A_S35
This is aimed at Equains East

This is aimed at Equains East, a lady called me from a withheld number, I asked who am I speaking to? I got the reply Equains, I asked again and was shouted at EQUAINS, she wouldn't give her name and hung up. Called the council and her notes read : Booked for 27.11 Tennant extremely rude, had to terminate the call before I could give him the date.Thisnis absoutly appalling and unprofessional behaviour. Ive tried complaining via the council nothing seems to happen. I would pike someone to take ownership of the issues and rectify them, as its making Equains look really BAD.

1
Date of experience: Nov 22, 2024
Rebecca Fisher
Shocking communication by the young…

Shocking communication by the young managers in Munich

1
Date of experience: Aug 28, 2024
Robin P.
Shocking work

Equans fitted new kitchen and bathroom in my boyfriend's house if he'd has known the result he wouldn't have let them anywhere near the door. The radiator leaked, the shower leaked, the basin is hanging not connected to pedestal, they took off existing tiles and painted over the old adhesive and when I say painted I use the term extremely loosely. All the decorating looks like it's been done by a ten year old rollered door with a mop, they don't believe in sandpaper, filler or undercoat they also left a footprint on the glass cover of the cooker who stands on glass? These guys basically couldn't give a flying about their work or your house. Complete muppets My boyfriend is a tradesman and he would expect the sack if he turned on work like that. Adding that they lost the house keys and didn't buy a new one. Can't fault the guy who fitted the kitchen good job.

1
Date of experience: Aug 06, 2024
These cowboys were employed by Welwyn…

These cowboys were employed by Welwyn Hatfield district council they " fitted"a bathroom no running water as there was mastic in the pipes put sink on 2 inches of mastic to sit on pedestal so not supported asked them over and over to be careful of new front door that had been fitted 2 weeks before was assured it would be covered however they scratched it all over When trying to contact the liaison officer no answer no phoning back still not been signed off these are just a few of the issues avoid like hell

1
Date of experience: Jul 01, 2024

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