Review Time
I ordered three pieces of gym equipment from a seller on 13 November. The first item to arrive (a chin/dip machine) was delivered on 18 November and was damaged during transit, so it was rightfully refused upon delivery. Up until this point, the sales representative was excellent. However, once there was an issue, the situation changed drastically. Instead of taking responsibility, the representative immediately blamed the courier, even citing how many returns they had that week—definitely not reassuring. I was promised a refund within a few days, and then… nothing. My messages were ignored, and there were no updates or refund. Four weeks later, I am still waiting for the money I am legally owed and have now been forced to initiate a small claims court case just to receive my refund. If anything goes wrong with your order, don’t expect assistance, accountability, or even basic communication. Save yourself the hassle and steer clear.
I bought a weights machine that arrived with several defects, making it unusable. I reported the issue right away, but nearly two weeks have passed with no resolution. I've made multiple calls, yet received minimal assistance or any timeframe for a solution.
I went to collect some equipment my partner purchased for our gym. The staff were fantastic and went out of their way to assist us. I met a representative who helped us find dumbbells and offered a great deal. Overall, a positive experience.
I recently acquired three machines, and the support from the representative was exceptional. I was initially hesitant due to the competitive pricing, but both the products and the service have surpassed my expectations. Highly recommend!
I bought a weights machine that arrived with several issues making it unusable. I reported the problem right away but have yet to receive a resolution after nearly two weeks. I've made multiple calls with little assistance or timeline for a solution.
I ordered 100kgs of weight plates, which arrived just three working days later. The pricing was excellent, and the delivery process was well-communicated, with timely updates from the representative. I would certainly recommend this service.
During a summer clearance sale, I purchased a machine for shipment to Germany. Customer service assured me of its condition, but after several weeks of no updates, I learned that crucial parts were missing. Eventually, they cited licensing issues and issued a refund. Overall, a very disappointing experience.
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Equip4Gyms is one of the UK’s leading retailers of premium fitness and gym equipment, supplying both new and expertly refurbished products to commercial gyms, personal training studios, sports clubs and home fitness spaces. We offer an extensive range of cardio, strength, and functional training equipment sourced from top global brands, ensuring exceptional performance and long-lasting durability.
Whether you’re building a new facility or upgrading existing equipment, our team provides tailored guidance to help you choose the right solutions for your space and goals. With fast, reliable delivery available across the UK, Europe, and worldwide, Equip4Gyms makes it easy to create a high-quality training environment anywhere in the world.
Equip your gym with confidence—choose Equip4Gyms for unbeatable value, choice, and service.See more
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