Review Time
Very cool team support very cool repair shop team of 1 thank you sam Turboant answer all my needs and wants Emails answered with in 1 day repairs appointment where fast Repairs are excellent I love my turboant scooter v8They replace motor wheels and back wheels
Hello Y'all!I am a third time buyer of TurboAnt scooter products and had a great experience with an exchange I needed to make recently. I made a purchase of Turboant's lower tier scooters but my use is very heavy and I learned I needed to upgrade within a month of use. Jane with Turboant Customer service was great to hear and respond quickly to my email announcing I needed to return the scooter. Jane gave me several options to correct the situation, including exchanging the scooter for a better model. I chose this option.One thing to note is I threw out the original packaging, but Turboant was nice enough to allow me to return it in the packaging which my upgrade would come in. I got the product I needed (and love it) and was able to repackage the other scooter and ship it using the shipping label provided by TurboAnt.The process was very smooth. Jane was excellent in her quick succinct replies. Turboant was quick to inspect my return and immediately remitted my refund for it. Now I have the better scooter for my needs and am very very happy with the response of Turboant's Customer Support and product quality. Thank you Jane and TurboAnt!Ben Gin from Boise
The customer service team responded in a timely fashion made me feel like they genuinely wanted to help. My son commented (it's his scooter) than he was glad to have the backing of a good company behind his scooter.The video for replacing the controller was well done too, it made the repair easy.
I initially purchased this scooter (V8) in December 2024. I say initially, because my order was apparently part of a batch that was lost or stolen in transit. I ultimately received the scooter and began to use it in February. I was told specifically, via phone with customer support, that the scooter would easily climb a 20% grade, when in fact any grade over 12% causes it to stall out. This performance compromise has been consistent from day 1. Customer service asserts that the performance of my scooter is as expected. Emailed communication is consistent with a “performance oversell” during my phone inquiry prior to purchase. Your needs may vary from mine, but if reasonable hill climbing ability is important, I would suggest bypassing this brand.
This is by far, the WORST scooter brand I have the guilt to say I own. When I first bought the X7 Max for my college commutes, it was quite smooth and had zero issues. It came down to needing inevitable repairs (Inner tube tear. Not sure how) like all machines need. I had little foresight on the suffering I was going to endure. Deconstruction was strenuous but nothing too bad since it was just the inner tube. HOWEVER, we need to discuss about the RECONSTRUCTING PROCESS. IT IS THE MOST HEADBANGING, ABYSMAL, AGONIZING pain I have probably endured in my life. The videos did not have most of the issues or warnings on what issues could arise, leaving me to do an abundance of research on my own on how to do it. The problem isn't the needing to problem solve. It's the ambiguous tire design. I have dumped too much money into attempting to fix THE FRONT TIRE AND ONLY THE FRONT TIRE but to no avail. I have spent months trying to fix this scooter but let this be my lesson on the quality of this scooter. You get what you pay for but apparently, I paid for crap. Please heed my warning and do NOT buy from this company unless you are thirsting for agony. P.S. I am still trying to put the motor back into the front tire, but nothing works. At least I learned my lesson about this quality and WILL NOT be buying another one. EVER.
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TurboAnt is a fast-growing manufacturer of personal mobility tools such as electric scooters and electric bikes. It has been dedicating to bringing products that are able to deliver best-in-class performance and meet top quality standards with uncompromising service.
