Name: esensbuy.com
Telephone: 000000000
Rating: 2.7

Lina Morgan Guest

Follow-up on earlier review

This is an update on my previous review. I still haven't received the bag I ordered, so I can't share my thoughts on its quality. However, after getting a non-delivery statement from the courier and multiple social media exchanges, I finally received a full refund after two months.

Date of experience: Jan 10, 2026

Velma Guest

2 months ago

Overpriced product experience

I spent $80 on a product that was worth only $20. I decided to give them a chance, but that turned out to be a mistake. It's better to invest in a well-made product that isn't manufactured in China.

Date of experience: Dec 06, 2025

Janelle Johnson Guest

4 months ago

Update on my previous review

This is a follow-up to my earlier review. I still have not received the bag I ordered, so I can't comment on its quality. However, after obtaining a non-delivery statement from the courier and several exchanges on social media, I did receive a full refund after two months.

Date of experience: Oct 20, 2025

Noella H. Guest

6 months ago

Avoid this seller

Avoid this seller! They make returning items extremely difficult. They expect customers to pay $30 to return products to China. This company lacks business ethics, and I strongly advise against purchasing from them!

Date of experience: Aug 11, 2025

CM Guest

6 months ago

Order never arrived

My order never arrived. Despite sending three emails to the company, I haven't received any response. That's £96 wasted. I recommend looking for a more trustworthy business.

Date of experience: Aug 06, 2025

Thewisplay_003 Guest

8 months ago

Caution advised

What I received was not what I expected. It was supposed to be a 'leather' item, but instead, it felt cheap. Returns are difficult, as you have to pay to ship it back to China, which is already five times more than the item's value. A total waste. Caution is advised.

Date of experience: Jun 04, 2025

Isaac Hughes Guest

8 months ago

Delayed shipping

I placed my order on 5/29/25, and as of 6/4/25, it still hasn't shipped.

Date of experience: Jun 04, 2025

MT63 Guest

10 months ago

No response on return inquiry

I've emailed regarding the return of a bag but haven't received any response or guidance on how to proceed. Can someone please reply?

Date of experience: Apr 25, 2025

ceceb020374 Guest

1 year ago

Where is my order?

I would like to know the status of my order.

Date of experience: Nov 25, 2024

Leonora Coleman Guest

1 year ago

Very satisfied with my backpack

I am very happy with my new brown backpack. The quality is great, and it meets all my needs in terms of size and pockets. The customer service was also excellent in addressing my questions. Thank you!