Review Time
I have an issue where i got 2 invoices for the same address. This issue has been going on since january. I kept on calling the customer service for weeks because i kept on getting the letter of the double invoice, but all they are saying the issue is still on process, 2 months imagine that. On top of that, I sent an email to customercare@eteck(.)nl but there were no responses.
Worst heating provider ever. We're forced to use Eteck because of district heating, and they're charging us an excessive amount.During the summer months, they've registered extremely high heating consumption. After calling them twice a month since August, they were still not able to fix the issue, and they of course charged for the extra consumption in the jaarnota. I've been promised the issue will be solved as soon as possible. Now I wonder, will I ever be reimbursed?
The worst energy supplier in Holland! Haven't had warm water and heating for three days now, whereas Eteck has been sending emails that the 'storing is opgelost'. The same issue has been going on for years. Tip: never rent an apartment where it is obligatory to sign a contract with Eteck! Update and reply to Eteck: I did send several emails, but since then the issue has just worsened. Again no warm water or heating today. Again apologies, but no structural solution. Update 2: Reply to Eteck: Stop telling me to contact you by email, I already did that! I also called and every single time I received conflicting information. It turned out that Eteck didn't even contact their maintence partners about the malfunction.( they kept refusing to call them, and I later learned that the notifications Eteck sends are not received by their maintenance partners). And to make things worse, Eteck dared to send a new email that they fixed the malfunction. Of course it wasn't solved. It seems that Eteck just doesn't care about their customers at all!
Extra bad experience with Eteck. Extra high fixed cost and highest variable fee of all the suppliers. The building is forced to use the service from them. I just moved in for 4 months and already plan to leave because of the Eteck. Please stay away from this company!
I have an issue where i got 2 invoices for the same address. This issue has been going on since january. I kept on calling the customer service for weeks because i kept on getting the letter of the double invoice, but all they are saying the issue is still on process, 2 months imagine that. On top of that, I sent an email to customercare@eteck(.)nl but there were no responses.
These are not a real company, they are scammers. They don’t even deserve 1 star. They deceive customers with high fixed monthly costs. If this company provides services to a building, I strongly recommend staying away from that building.-Response: Thank you for your response.During the cold winter months, I deliberately reduce heating and try to keep the variable costs around €50–60 by living in uncomfortable, cold conditions. Despite this, I am still expected to pay an additional €100 every month as a fixed fee for the maintenance of a system that frequently underperforms or malfunctions.This pricing structure clearly demonstrates how far your policy is from being customer-oriented. The fact that a customer is forced to accept high unavoidable fixed fees regardless of actual usage is neither reasonable nor fair.For your information, two of my neighbors have already decided to move out of the building solely because of these costs. Personally, when searching for a new apartment, we now have only one condition: that Eteck services are not involved.Wish you good luck.
1 Star because I cannot give 0. Besides holding a monopoly with agreements with Buildings and provinces, they charge for things that should not be there. So I pay a fixed cost for cooling, but wtf uses cooling in the winter? Most of times we use heating and we still pay. Then in the summer I need to pay for heating lol, wtf uses heating in the summer?Just money for free for these leeches which unfortunately you cannot escape. Another curious thing, if you wish to send a compliment you can send an email, if you want to make a complaint, they only leave the pone contact, strange right?I really hope something is done regarding this.
Most horrible customer service experience ever. They took over Essent, but did forget to inform anyone as well as sending bills. So when we finally got the bills it was nicely glazed with collection charges. When you make a call: they are just sorry but nothing they can do about it. Horrible.
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