Name: xcite.com
Telephone: 000000000
Rating: 1.0

Lackerz_ Guest

Highly dissatisfied with delivery and support

I am very frustrated with the delivery service and support team, who continue to make promises without follow-through. It has been four days without my order, and this is seriously affecting our business.

Date of experience: Dec 18, 2025

Tanner Coleman Guest

2 months ago

Very disappointed with the delivery service

I am extremely dissatisfied with the delivery service and the support team, who keep making empty promises. It's been four days and my order still hasn't arrived. Now we're counting additional days, which is severely affecting our business and wasting our time.

Date of experience: Dec 18, 2025

AeroSpace200285 Guest

3 months ago

Terrible customer service experience

I've never encountered such poor customer service before. I bought a product online, but it was unsuitable for me. When I inquired about returning it the next day, the representative made me feel utterly disrespected.

Date of experience: Nov 05, 2025

Ember Cook Guest

4 months ago

Unpleasant return experience

I purchased a phone charging cable, only to find out the issue was with my phone, not the cable. The employee refused to accept a return because it was an Apple product, despite it being resalable.

Date of experience: Oct 30, 2025

Evelyn Guest

5 months ago

Disappointing delivery timeline

I ordered a phone online, expecting delivery by October 1st. Despite multiple follow-ups, it's now October 5th and I still haven't received my order. The support team has been unhelpful, and this experience has been very frustrating.

Date of experience: Oct 01, 2025

Angel Bell Guest

8 months ago

Unsatisfactory product quality and service

I bought a phone with a one-year warranty, but the camera quality is subpar. After registering a complaint, I received poor responses from the support team, leading to a frustrating experience.

Date of experience: Jun 30, 2025

Stevie Coleman Guest

9 months ago

Frustrating return policy

I had a terrible experience and would advise against purchasing from this store. Unlike other retailers, their return policy is strict. I received a product that didn't match the display, but they refused to exchange it because the box was opened.

Date of experience: May 06, 2025

Harry Smith Guest

11 months ago

Scam alert for online purchases

This feels like a scam. I ordered online twice and received damaged items both times. The customer service was rude, and the process for refunds is frustratingly ineffective.

Date of experience: Mar 23, 2025

Randolph Guest

1 year ago

Dishonest delivery timelines

They are not truthful about delivery times for both online and in-store purchases. The hotline is unhelpful, and my experience over the past year has been very disappointing.

Date of experience: Dec 28, 2024

Andrew Adams Guest

1 year ago

Beware of this scam

This is bizarre. They have an official enrollment process that leads you through a scheme requiring deposits for premium services. It seems like a blatant scam that should not be tolerated.