Review Time
I appreciate some of the sellers, which is why I give it 2 stars. However, I’m tired of reverse image searches to find the same items on other platforms. The service should vet its sellers; customers shouldn’t have to do that. If I find something I like, I’ll start going directly to the seller’s website instead.
1- Customer service is abysmal; in 7 years, they have never resolved any of my issues. 2- They take 25-30% of sales and hardly promote my items. They want me to pay extra for better visibility, yet my items don’t show up. 3- They treat sellers poorly, avoiding responsibilities like minimum wage or benefits. 4- They have stopped promoting sellers from my country due to tariffs, even though we prepay all duties. 5- The Star Seller program seems rigged against Canadian sellers, making it impossible to qualify. I reached out for help, but they refused to assist.
I bought an expensive rug believing I was covered by the platform's support, but that wasn't the case. The rug was faulty, and only the supplier replaced it. After weeks of communication with the support team, they closed my case, claiming the item was used. I feel misled and will not trust their protection policies again.
The website is disorganized and the service is extremely poor. It's nearly impossible to reach customer support. There’s no contact number or person available. I tried to cancel an order within two hours, but the seller refused, and I received no help. This experience has been terrible, and I plan to report it.
Since 2017, I’ve managed a small shop and followed all rules, yet I was informed my shop would close due to the removal of a payment option in my country. I proposed several viable solutions, but they were all rejected. It feels unjust to abandon loyal sellers without support because of where we live.
Since 2017, I’ve managed a small shop and followed all rules, yet I was informed my shop would close due to the removal of a payment option in my country. I proposed several viable solutions, but they were all rejected. It feels unjust to abandon loyal sellers without support because of where we live.
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