Review Time
I placed an order to my address, but it lacked an address number. Initially, I reached out to the support team and received automated replies. However, after the product was sent to the wrong address, I contacted them again. They promptly shipped a replacement with express delivery to ensure it arrived before the holiday. Overall, a fantastic experience with great products!
I ordered to my address, but there was no address number. Initially, I tried to reach out to the support team and received automated responses. After the product was delivered to the wrong address, I contacted them again, and they quickly sent a replacement with express shipping to ensure it arrived in time for the holiday. Overall, a wonderful experience with excellent products.
Avoid ordering internationally. They claim to ship worldwide, but after taking your money, your package may just sit in transit. You will need to reach out to cancel your order, as they won't inform you proactively, and you might face unfavorable exchange rates on the refund.
This was the most unusual e-commerce experience I've ever encountered. I placed a $300 order online and received confirmation, only to be notified a minute later that my order was canceled due to suspected fraud. This has never happened to me before. I did nothing wrong, yet their system flagged me without reason. I took my business elsewhere. When I spoke to a customer service representative, she seemed clueless. I would advise steering clear of this amateur service.
The underwear separates from the waistband, which happened with two out of the three items I purchased. The customer service team promised to replace the items but I never heard from them again, nor did they fulfill the replacement. Very disappointing product and service overall. Photos are available for those interested.
I've purchased men's and women's items three times over the years. Yes, they can be a bit expensive without a sale, but the women's Air Mesh briefs are incredibly comfortable with no panty line, and the cotton briefs are cozy as well. They pack small and dry quickly. I always wash them in a lingerie bag and hang them to dry, and they have held up well. Customer service was excellent; when the promised arrival date changed, I was credited for shipping to Canada right away. My husband appreciates that his three-year-old cotton briefs don't have a waistband issue. I'm a fan for life.
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We fixed men's underwear. Smart design and fabrics mean no more pulling at your pant line. Get comfortable with yourself. No Adjustment Needed.
