Review Time
Tom and Kate are great to work with, providing clear and competitive quotes and lead times for shipments. Early on in our working partnership but I can see we will use Europa consistently in the future. Easy to work with. Thank you
Europa are not interested in following your "non-stackable" instructions for the handling of your goods and certainly not interested in customer service. Do not give your custom to Europa worldwide unless you are prepared to receive a county court judgement because you would like to resolve the matter with discussion prior to paying the bill. They are not interested in discussing anything. Rude and arrogant - keep clear of Europa Worldwide.
I sincerely advise against this company. If you want peace of mind and no problems, you should stay away from this company...If you want your data, invoices, and everything possible to be sent to your competitors, they will do it.If you pay extra for a truck with a tail lift, it will come without one!If you do not want to use any of their additional services apart from transport, they will provide you with an additional service and send you an invoice and then say that this is their standard, but no one has explained this to you.So whatever you may think is wrong, this company will provide it. Every time you receive an email someone else asks you what is going on because the person you emailed earlier to explain is no longer working there...The manufacturer who used to send goods to the UK started to ask their customers if they were satisfied with the service company and...guess what? As far as I know, they are changing their transport company.
Don't use this company, I know it's tempting because they are cheap, but they are cheap for a reason. They won't give you all the details about the collection, they won't give you information about delivery. They didn't turn up on the day, leaving me sitting and waiting with no communication. I've been let down by this company & disappointed in them.
Would never recommend this company to anyone. Please avoid for sake of sanity and costs. I'm not one to leave a bad review, in fact I've just created an account to leave this review. The company I work for decided to try Europa out as a haulier from the UK to the EU after Brexit as our usual haulier was quite expensive and while Europa weren't much cheaper everything seemed much more streamlined. Unfortunately, I was wrong. The pallet we shipped ended up sitting in a warehouse in Dartford for over a month with little to no communications about this - we had to chase them at every point to see what was happening and whether the pallet was lost. It wasn't lost, was just sitting in a warehouse not shipped to our direct customer who needed it ASAP (which we had explained). We have now had a credit for the customs amount but had to arrange a courier to collect the pallet from Dartford and arrange our usual haulier to get the pallet to our customer ASAP. I have refused to pay anything else for this shipment until today as funnily enough their communication is excellent when it comes to them collecting their money but at this point the back and forth isn't worth it so have decided to pay the rest of the amount, despite a loss on our part. I regret ever dealing with them - would highly recommend avoiding.
Rubish to deal with. They will quote you a price but charge you what they like. Booked a 20foot and they shipped it in a 40 foot and charged me extra for shopping fresh air. Never fave us option to fill it (which we could have done) They will take instructions from people not even connected to your business and expect you to pay.
After 3 months of dealing with Europa about a business import from Spain, i am left to draw the conclusion that this company are some form of fancy scam artist.I paid up front Hundreds of pounds for the shipping service from Spain to the UK for a pallet of goods, a little pricey but i thought fair enough as long as they get here on time its acceptable.First issue, which i forgave as mistakes happen, they delivered my shipment to a random person 2.5 hours from my workshop and then argued about it! After embarrasingly realising their error, they did make good efforts to recover and finally 3 weeks later i had my goods a bit worse for the many drops.The real issues came from here onwards, I got hit by a stealth invoice for £49 for "customs clearance admin charges" (never explained when first paying for a door to door service). After asking them to kindly refund it after all my hassle of wrong delivery etc, they rudely replied no!! So whatever i didnt need the hassle, i paid it and moved on. Now 3 weeks later they raise ANOTHER invoice for £49 for the same thing, apparently according to them its a double charge for customs per shipment?! Madness, at this point i cant give them anymore money, its some kind of a scam.Almost impossible to get hold of anyone at Europa, my account manager "jeni honeyman" ignores all my emails and calls.I have no idea where its going to go but im considering reporting to trading standards at this time.I desperately ask you to learn from my pain and never use this company, they deserve to go bankrupt for beyond poor service.
I really don't like to complain but this company is shocking , the worst delivery company i've ever had the misfortune to deal with.Constant delays with delivery date and they still have no idea what's going on.Our shipment from Germany has been cleared by customs (which took long time) and few days later is still locked at their warehouse regarding promised delivery by now.If you expect to receive your goods on time do NOT work with this company.
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We’re dedicated to transporting getting goods from A to B on time by air, road and sea and with expert 3pl, and warehousing facilities we can store, pack and despatch. European road freight, air freight, sea freight and logistics.
Europa Worldwide Group – we have a passion for logistics.
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