Review Time
Having flown Bangkok to London Heathrow with Eva Air in economy I would definitely recommend this airline both for comfort and service.
Eva Air also offer the most generous bagage allowance out of all the airlines...46 kg for economy.
I also had to contact their customer services in London to request a confirmation letter for a visa application. The required document was emailed to me within 45 minutes. Outstanding service!
Cannot recommend. They didn’t even have hot tea or coffee on the beverage cart until the very end of a 14 hour flight. Staff are extremely rude and cold in their interactions. The food was awful. “Porridge” that was just overcooked rice. With the tiniest scrap of chicken and a few pieces of corn. Terrible. How cheap can you get? You’d think you would be able to afford better in flight meals with how much you over charge people for baggage. Crooks. Unless you’re just bringing a carry on or have no other options for flights, I would never fly with this airline again.
Having flown Bangkok to London Heathrow with Eva Air in economy I would definitely recommend this airline both for comfort and service. Eva Air also offer the most generous bagage allowance out of all the airlines...46 kg for economy. I also had to contact their customer services in London to request a confirmation letter for a visa application. The required document was emailed to me within 45 minutes. Outstanding service!
Pro: Flight was spacious, had reclining seats + free wifi + full bottle of water. 2 Free check bag + 1 carry on Con:Flight attendants were rude- pulled out my earplugs from the hole without saying anything beforehand. Clerk: Missed my flight because at Taiwan airport I didn’t see a line and thought the flight was just coming late (yes my fault I should’ve checked)BUT they were extremely rude about it and was talking about me in Chinese to each other. I got rebooked to another flight but I wanted to cancel & go w another airline because it was 12 hours later and I didn’t want to wait that long in the airport because I had a bunch of liquids so I couldn’t leave. They reassured me I can leave the liquids in the locker and everything will be fine and that I’m good to explore and come back.Not surprisingly I couldnt bring the liquids in and the agents gave me an attitude saying I can’t get my checked bags back to recheck bc it was too late (only 3 hours before departure time)
We flew to Bangkok from London Heathrow in Business class. We had access to United Airlines lounge in terminal two which wasn’t the best lounge I’ve ever been to but was good enough. Our entire experience on the plane was amazing. You’re seating area is roommate the duvet is thick. The pillow is big and very comfortable the amenities pack came in a small bag that was in a dust bag the biggest and best I’ve ever received. We also got free slippers and pyjamas as it was a nightlight. The food was fantastic too much to eat to be honest, we have lots of choice and the service was amazing. I couldn’t fault our time on board
I called customer service after attempting to order and purchase her ticket online from the USA and she is in Thailand. I have done this before, many times, but this time, after choosing the flight and putting all the info, it will go to another page and state Access Denied Digital Error 15, once it statede that it thought I was a bot because I was responding fast. I informed him, the first time I attempted the price was reasonable and each time after each attempt, the price was increased. He said, no problem, he'd help me. Again, i provided the information and he gave me the price, again it went up, over a few hundred dollars! I was pissed, gave him a piece of my minmd and parted ways! They believe that because we are from a different country they can continue raising the price before us without any resistance. Really, I would much rather pay more on another airline that is not playing games and gives you a price and sticks to it!
NO! My wife and I travelling from Vienna to Taipei with our son of 11 months. I'm sparing you blood-boiling, provocing details folks, trust me. To purchase a seat for him I called Eva air in Sweden, Denmark UK and Taiwan. I spent 9 hours queuing, Swedish customer support gave me an old e-mail adress, the Danes didn't pick up and the Taiwanese "English" option didn't work. Finally, I paid equal to several months of (Taiwanese) salary for UK customer support to sort it, I thought. Only for me to realize he's no longer in our booking, but instead has his own trip to Taiwan bought and paid for. For God's sake peuple, stay clear of these imbecile, price gouging lunatics. I've travelled with the worst of the worst of airlines, flown planes duct-taped together piloted by tequila-reeking wildmen, but as an experience, these Kafka-inspired, psycotic-inducing bunch of sadists take the gold medal for worst airline.
Flew Bangkok to Heathrow Economy after having being cancelled with Norse (don't ever book a flight with Norse!)The staff were brilliant, plenty of good food, inflight entertainment was good, more drinks offered during the flight and snacks and 2 meals for a 12 hour flight it was everything and more we needed to get home.
London Customer service was unplesant. The way they talked to you clearly no service mind for example one of them she asked "Name?" for the first question. Not even a little magic word. During the call she also said in a way that you made mistake by yourself even the website played up, she said can't comment on that but she can comment on cliants eh!? I like the Airline but I don't like the London service called.
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Eva Airways Corporation is a Taiwan-based provider of passenger and cargo air transportation services. The Company provides passenger air transportation services, cargo air transportation services and duty-free commodities distribution in flights, as w...
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