Review Time
Still waiting on my refund since December 25th. Received a robe that looked NOTHING like the website photos. They admitted it didn’t match their own photos. Return was delivered January 31st—over 2 weeks ago—and they’re still “inspecting” it with no timeline for my refund. Nearly $300 out of pocket for their false advertising and I can’t get a straight answer about when I’ll see my money back. This company has terrible customer service and will string you along for months. DO NOT ORDER FROM THEM They promised in writing on Feb 18th my return would be inspected in 1-2 business days. Deadline was Friday Feb 20th. It’s now Saturday and ZERO communication. No inspection update, no refund. This has been going on since December 25th. Filing a chargeback today. This company is a complete scam.
Horrible quality and looks nothing like pictures. The ivory bedding came in a very unattractive yellow. The company refused a return because it was on day 8 or 9 (out of town when it arrived early). I requested an exchange and offered to pay shipping and they refused. Do not buy from this company. I feel so scammed.
Very helpful in getting me an exchange! I originally bought a duvet and pillowcase pairing that I will say I was disappointed when they arrived with a different design than I though I was buying, different than the pictures and with slight design variations that were only noted in the description and not visibly displayed. But, at the end of this day this turned out to be a blessing in disguise. The representatives were eager to help me replace the item with another of a different style, one that goes so much better in my studio and I am absolutely obsessed with it! They were always quick to reply and very helpful during the process, and I’m completely satisfied with my new duvet set! Great quality fabric and stellar design, and great service. Just make sure you absolutely know what you want/what you are buying before doing so, read the description and ask questions if you’re unsure! At the end of the day, the products feel chic and look curated and individual.
I bought a set of medium pillows from here, exactly as advertised! very soft and the fabric isn't rough for something organic , i love when it feels almost squishy like you sink into it! I guess its just my preference but if you're a side sleeper i highly recommend it. I also got a Gingham bedding set, trust me i plan on using it throughout my years in college. For everything i paid a lot more than what i normally consider but if it means it'll last me a long time then i dont mind paying a little extra for the aesthetics, quality, and comfort in general!
I unfortunately bought a full bedding set and pyjamas including pillows and duvet insert and cover. What you receive is NOT what you see on their website. Which is, I have to say, a gorgeous webpage. This of course helps to suck you in. The product I received was not the same colour. The edges were sews unevenly and were coming undone. I also had to wait months for the second half of my order. The Pyjamas could have been brought home by a highshool home Economics class the quality was that bad. Oh and even though they were so poorly made, they don’t accept refunds on pyjamas no matter what. They are VERY expensive and you don’t get what you think you are ordering. Please save yourself the heart ache and order from someone else. I could keep going but I think you get my point. Customer service is frustratingly friendly without helping. I think this company started with great intentions but has turned into another drop shipping scam.
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