Review Time
I upgraded this from a two star to a four-star since the time I put this in myself and the Midas GM were pushing the claims department pretty hard to get it going. When I was told 24 to 48 hours that time frame was just unacceptable as I'm stuck paying for hotels. Once we were able to get directly to the claims person they were able to process what they would pay for and so now my Jeep is getting worked on and be ready tomorrow morning. Props to whoever was monitoring these reviews that you responded. If your emergency breakdowns take 24 to 48 hours you either got to shorten that time or educate your Frontline staff that breakdowns can be processed within a shorter period of time.
Buyer Beware!!!! Don't sign up with Everything Breaks until you actually read the contract describing what is covered. (and they will avoid giving you a copy of the coverage, even when you specifically ask for it!) The sales people tell you what is covered in their most expensive Plan, but then quote you the price for their least expensive Plan, with minimal coverage. Everything Breaks is the best example of Bait-and-Switch I've seen in decades. When they are giving their sales pitch, they are talking about their "bumper-to-bumper" Plan; but when they are quoting your monthly cost, it is for their extremely limited "drivetrain" only coverage. Also, when you attempt to call their customer service department (and you will !) be prepared to wait on hold for 35 minutes at a time; and, it typically takes at least four (4) calls before you will actually be able to speak to someone who can address your problem. "Everything Breaks" goes in my SCAM category. Apparently their business model is based on "get them signed up for the worthless Plan, then we can upsell them later for double the quoted price when they finally realize the initial Plan we sold them is NOT what we told them it was going to be during our sales call."
Total bait and switch once you actually need to use it! The reps are GREAT! Very empathetic and supportive, patient a knowledgeable…truly the best in class, and they really do care!!!! It’s just too bad that the product is so impossible to use. After unauthorized amount was charged to my bank account for months by “Line 5”. I tried to cancel. Crystal convinced me to use it and that I ought to take my car to the dealership since it would be covered anyway…fast-forward my car has now been at the dealership for a month and I have been without transportation severely jeopardizing my job. It took me getting on a three way call with EB and the dealership to get even an acknowledgement of a claim (Keenan’s idea and a good one !!!). once filed (again! - original was day I brought to shop), it only took an hour to deny the entire claim. That is one month I’ve been without a vehicle for absolutely nothing!!!!! this severely jeopardized my job and inconvenienced my entire life. Please contact me if you’ve had a similar experience. I have already submitted to BBB. They are kicking people who are already down. It is so cruel. I put the contract and the invoice from the dealership into AI and AI basically says they are deliberately misleading: check back. I will add that verbiage later when I figure out how to upload an image.
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With 20 years of experience working in the warranty business, the head honchos at Everything Breaks know that traditional extended warranties don’t always work in the consumer’s favor. Paying a large sum upfront for extended coverage isn’t consumer-friendly, and being bound to a contract for up to 72 months is just plain unreasonable. So, they created a monthly protection program that works for you by alleviating hefty upfront payments and long-term commitments. At Everything Breaks, we always keep the customer in mind when developing new protection plans. It’s our mission and pleasure to offer great coverage at an affordable price.See more
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