Review Time
My truck broke last weekend 30th November called Everything Breaks on Monday cause need a tow to service shop called with wait times of 2 hours or more the service shop also Tried to call the shop did a courtesy pick up on my truck the starter was bad the shop finally got thru and made the claim which was transfer to adjuster today a week later no action for adjuster or Everything Breaks Horrible service no communication skillsSwitching to Car Shield
Today I discussed my status concerning the 2012 Kia Forte warranty. Deborah was patient, professional, and compassionate with me. She took the time to read many of the details of the warranty; she reassured me the warranty was valid and submitted another copy. She solved my problem and made me feel it was her pleasure to assist me!!!! (agent 6078)
Key points about complaints against Everything Breaks:Claim denials:Many customers complain that Everything Breaks frequently denies claims for repairs, citing exclusions or technicalities in the policy, even when the issue seems covered. Customer service issues:Difficulty reaching customer service representatives, long wait times, and unhelpful responses when contacting them regarding claims are common complaints. Complex policy language:Some users report that the terms and conditions of the warranty are confusing, making it difficult to understand exactly what is and isn't covered. Aggressive sales tactics:A few complaints mention being pressured into purchasing a warranty through aggressive sales techniques.
UPDATED WITH INFO YOU REQUESTED. Our auto repair shop repaired a vehicle that was brought in by one of their customers. The repair was approved by the company and we invoiced after completion. It's been 3 months and we still have to receive the payment. Every time we call, the answer is the same: we have escalated the payment but they refuse to transfer the call to accounts payables. No other extended warranty insurance refuses to transfer our calls to the accounting department. It's a clear sign they are a scam. If you own an auto repair shop, stay away from this company. SERVICE NUMBER CR241119692 , CUSTOMER IS JONATHAN HINCAPIE.
Do not waste your money; it is a scam; it is very difficult to get someone on the phone and after you get them on the phone know one can give you a definite answer about your claim nor can you speake with a supervisor. They just keep telling false information. 25+ days and still no claim payment. Do not trust this company
They can improve by doing what they advertise they are not paying claims I have had a going on two months and all they tell me is it has been escalated I ask what does that mean no one can tell me I've called over a dozen times same answer always a manager will reach out to you well they have not done any reaching but they still continue to take there monthly payments very bad customer service how they have an A rating with the bbb is beyond me.
We went through all the correct procedures, called it in, got prior approval and it has now been 2 months and no payment!! We have called in a few times for payment and have written to the support email and no one has reached out - and the one time I was able to get someone on the phone they told me that they would send our claim to the payment dept and I would hear from them the next day...Well a week later, nothing. I am currently on the phone now and have been on hold for 2 hrs...We wont be accepting the Everything Breaks ever again.
WE ARE A AAA APPROVED AUTO REPAIR, ONE OF OUR CUSTOMERS HAS WARANTY WITH EVERYTHING BREAKS. WE REPAIRED HIS CAR WITH THE APPROVAL FROM EVERYTHING BREAKS AND HE PAID HIS PORTION WE WERE NEVER ABLE TO GET PAID FROM THE WARRANTY PROGRAM CALLED MULTIPLE TIMES WITH NO RESULTS NEVER PAID FOR THEIR PORTION. VERY FRUSTRATING!
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With 20 years of experience working in the warranty business, the head honchos at Everything Breaks know that traditional extended warranties don’t always work in the consumer’s favor. Paying a large sum upfront for extended coverage isn’t consumer-friendly, and being bound to a contract for up to 72 months is just plain unreasonable. So, they created a monthly protection program that works for you by alleviating hefty upfront payments and long-term commitments. At Everything Breaks, we always keep the customer in mind when developing new protection plans. It’s our mission and pleasure to offer great coverage at an affordable price.See more
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