Review Time
It appeared that I successfully e-filed both federal and state until EZTaxReturn sent me an email saying my SSN was used with a different user login last year. I checked the status, and they did not submit the returns, nor did they give any instruction on how to proceed. I used a different partner, and had no issues. EZTaxReturn will not refund my state filing fee, even though I contacted BBB.
Would give a zero if I could. Already did my taxes but decided to use this site to file. What a waste of my time. If I didn’t know what I was doing and just blindly let the software do its thing it would have cost me $500 off my correct return. And when emailing customer service about the issue I kept getting same AI incorrect response
I have used this site for a couple years as they are an IRS recommended site. This year I gathered all my documents, entered it and rifled. eZReturn like all other online software supposedly catches mistakes and makes you go back and fits them before you can file.Assuming they had done their part, I got through the efile process and within 24 hours a mail was sent advising the returns were rejected and directed me back to exert for instructions. It said nothing other than ‘must mail returns’. No explanation of why or what needed to be fixed. Called IRS they said data missing but didn’t know exactly what. Long story a little longer….paid to FED EX state and Fed returns (&23.80) and will now likely be waiting for Christmas for them to figure out what’s wrong. Personally I think it’s a glitch in their software. If it appeared correct to EZreturn the something is amiss in their system. Told them I wanted the $24.99 back that I paid to file state….no go…Just needed to vent!
I have used this service for the past few years with no issues. This year, I kept getting Session Timed Out messages after every 2-3 questions I answered. I followed all of their suggestions to fix this, and none of them worked. I contacted customer support looking for assistance and no one ever answered me. I used FreeTaxUSA instead. Got it done in about 30 minutes.
I attempted to ues this company for my tax return this year for the first time and was not pleased with there nonexistent costumer assistants. No way to contact then other than email, then wait 24 plus hours for an answer. I finally had to cancel my account on the 14th of April after struggling for couple of weeks with EZ Tax Return and went back to turbo tax were I completed my taxes in less than an hour and half and a larger return.
Don’t use them. They never submitted my tax documents. You can’t speak to anyone. They never answer the phone and they don’t call you back. They just send you an email. They told me it’s my fault I didn’t hit a particular button to complete the process. I have screenshots I. Which they congratulate me on filing my return. So now No get to call the IRS.
Absolutely the WORST tax service ever! I filed yesterday and keep getting contradictory emails telling me my federal return was rejected and to refile. Then I get an email telling me it was filed. Then they tell me it was rejected.No customer service option.I will never use them again.DO NOT USE THIS SERVICE!
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For the past 20 years ezTaxReturn has made doing taxes fast, easy and stress-free for millions of American taxpayers. When you do your taxes with us, you don't have the burden or stress of answering complicated questions.
First-time filers have nothing to fear because we guide you every step of the way, so you get every available credit and deduction. And if you miss something, we prompt you with reminders to help you get the biggest possible refund.
You'll find ezExplanations throughout our program to make tax terms easy to understand. And since ezTaxReturn handles all the forms and math, most taxpayers can prepare their federal and state returns in about 30 minutes.See more
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