Review Time
Exceptional customer service that leaves no room for doubt. While some explanation is necessary, the treatment is always filled with kindness and respect. One representative, in particular, stood out for his positive demeanor and genuine kindness, making my situation much easier to handle. Truly appreciate the service.
FabFitFun annual subscription was a gift for my birthday. I have been loving the experience. I love that I can choose what I want in my box each quarter. There are some fantastic choices. The choices sometimes are not right for me but that's okay because I can take credit and choose something from another category. My favorite part about FabFitFun is the community section. It's so fun gossiping and guessing, sharing pics of everything from product to pets. I particularly enjoy the sleuthing chat. It's also great watching unboxing videos on YouTube as well as sneak peaks on IG. I would, definitely, and have recommended FFF to friends, family and acquaintances.
FFF focuses more on the Fun aspect. You get to try out new things or get quality items you’re already familiar with at a good price. I’ll sometimes choose an item for the purpose of giving it to a family member or friend as a gift. Early in the program, the boxes began to have a lot of the same types of items (facial and eye creams, bath/shower products, not much variety) so I cancelled my membership. FFF took the feedback seriously and the boxes began to change and include a wide variety of items. I’ve been a member for years now and look forward to the next box!
I bought a year membership to this program and was perfectly happy with it up until I started receiving product that was not quite as it was represented or product that was old and not very useful but because it wasn’t very much money I didn’t complain. One of the last purchases I made was an item that I paid an extra $16 for plus shipping and when it came, it was not as it was described or as the picture represented, and it was unusable for what I needed it for. So I asked for a refund for that and I was turned down flat out sorry no refund for that. I sent them a picture. I sent them several emails. They took weeks to make that decision and when they did, I told them I’m done so I canceled my membership and I would caution anyone away from a company that does not stand behind its product that does not respect the loyalty of its customers and by then I mean, I spent hundreds of dollars with them and they could not refund me a lousy $16!!! shame on them! Before warned, it will never be worth the money you spend to do business with them, and it certainly will never be worth the aggravation!!!
Fraudulent like behaviour. Terrible customer service. Went to reactivate my subscription after 5 years and once I did there was very little options left but I wasn’t able to immediately unsubscribe or go back. So I didn’t update my credit card so it would get declined and not ship. They CHARGED my card anyways without consent - using a credit card updater(who knew this was even a thing let along legal) . They informed me even if I refuse it at the post office they will not refund any money. Such a dishonest, greedy company. Stay clear.Never have I had a company so desperate that they find a way to charge expired cards without permission and refuse customers the opportunity to back out when they are not offering the 75% of the products advertised.
Well I didn't get far enough with fabfit fun to actually get anything from them. I had just signed up went through all of their survey questionnaire things and started picking the items for my box. Most of the choices weren't even good choices and weren't things that I would like anyway. And the only sizing for clothes they offered was plus size which does not fit me. And then when I went to the chat to try and get help with that I spent over an hour. I had one person that came on the chat was extremely slow in responding and then said she thought I wasn't responding anymore and that I was gone and ended the chat which I have a screenshot showing when I had last sent a message when she said I was slow and when she ended the chat. None of what she said was true she just didn't feel like dealing with it anymore. Then I had to get in the queue in order to continue to chat so I could cancel. And then the cancellation you got to give them reasons?! Really?! The reason is you have crappy crappy customer service! And I plan on letting everyone that I can think of no just what I had to deal with.
UPDATE:Paypal ruled in my favor and forced Fabfitfun to refund my entire purchase amount.So, if you are unhappy with your Fabfitfun purchase because the items are just junk, send them multiple emails to ask for a refund, keep copies of those emails, file a dispute with Paypal. Fabfitfun will try to deceive you, promising a refund if you close your Paypal dispute. Don't do it! Keep emailing Fabfitfun to continue to ask for a refund and provide Paypal with dates and screenshots of your emails. Paypal will support you and rule in your favor and force Fabfitfun to refund your money!!!FabFitFun has lost multiple class action lawsuits for fraud. Please look it up! Do not purchase from FabFitFun or you will deeply regret. The products are junk. FabFitFun pays a lot of influencers to do marketing of their junk products and it is really easy to give into impulse buying. FabFitFun will NOT refund your money. Again, do some google search and you will learn that many, many consumers report the same difficulties in trying to get a refund.But persist and you will prevail over the FabFitFun fraudsters!1) File a Paypal dispute and keep it open! The FabFitFun fraudsters will do anything they can to get you to drop the Paypal disputes. Don't fall for it. Keep the Paypal dispute open!2) File a fraud complaint against FabFitFun with the Federal Trade Commission if you have not received your purchase within 30 days of them taking your money. FabFitFun is BREAKING THE LAW if you have not received your products within 30 days of them taking your money. Hold them accountable and file a complaint at ReportFraud (dot) FTC (dot) gov
I ordered an additional seasonal box with additional choices, an add on from the sale and a subscription. So far I’ve only received the seasonal box that was minus one item of the seven. FabFitFun’s customer service haven’t given me a clear answer to where the additional choices, the add on, subscription and the seventh item are and when I can expect it. FabFitFun has chosen to use a very subpar delivery service called SpeedX this Fall season.
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