Review Time
DISAPPOINTED, DO NOT ORDER FROM LUVO - I ordered the Luvo Arch Edge Vanity Mirror on 16 December 2025 for a Christmas present to my daughter as it confirmed it was in stock, it will be delivered within 7 days and because it is an Australian online store. I had to follow up on 23 December as I received no tracking order number but received a no reply to my email. I emailed again on 27 December, and they replied apologising for the delay, they have recently expanded their customer care team to serve better and advised the Arch Edge Vanity Mirror is on backorder due to a data error from their third-party warehouse — they were not notified it was out of stock until recently. Further they advised, the next batch is expected at the end of February 2026, and they gave me options - 1. Wait for end of February shipment + they will send me a FREE Beauty Ring Light Duo (worth $49) as their sincere apology or 2. Full refund + they will still send me the FREE Beauty Ring Light Duo. Regrettably I chose option 1. Feeling that this has taken too long - I thought to make contact early to get an indication if shipping was on track so on 5 February 2026, I had emailed (no reply), emailed again on 12 February (no reply) and today, 20 February (I have a feeling they will not reply). It is draining as there is no contact number or a store location and I am thinking that I will never receive a fully paid order. Taken my money but have not delivered a product!
I bought my mirror in January 2025 and reached out to the company in December 2025 because the socket on the side of the mirror broke off. I am very disappointed not only with the product quality but also with the customer service, which is even worse. They offered me $75 as compensation if I chose to keep the mirror, but I declined and asked for a replacement or a refund. They agreed to this, but mentioned they needed to contact their IT team to resolve the issue with the return label. I've been following up for weeks with no response. I previously had a different mirror that was of excellent quality, and I will not buy anything from this company again.
I bought my mirror in January 2025 and reached out to the company in December 2025 because the socket on the side of the mirror broke off. I am very disappointed not only with the product quality but also with the customer service, which is even worse. They offered me $75 as compensation if I chose to keep the mirror, but I declined and asked for a replacement or a refund. They agreed to this, but mentioned they needed to contact their IT team to resolve the issue with the return label. I've been following up for weeks with no response. I previously had a different mirror that was of excellent quality, and I will not buy anything from this company again.
I had a positive experience with the customer service team. I reached out with a question about my first purchase, and they responded quickly and professionally. They were transparent, helpful, and polite throughout our communication, making the process easy and reassuring. It’s refreshing to see a company that values customer feedback and takes the time to assist even before a purchase. I appreciate the support and look forward to shopping again.
I placed a large order and changed my mind, requesting a cancellation and refund. The team responded within 24 hours, and I received my refund in 2-3 business days. I was very pleased with how smooth the process was, especially during the holiday season; they handled my request with professionalism. Thank you so much! I hope to make a purchase successfully next time.
I contacted the store about buying a vanity mirror for my girlfriend, and the customer service assisted in selecting the right one. When it arrived, I was frustrated to find that some diamonds were damaged. I reached out to customer service, and they promptly sent me new diamonds from their stock. I did receive spares in my order, but they were quick to resolve the issue.
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