fenwick.co.uk

4
4 Based on 41 reviews

Brilliantly British in style and spirit, Fenwick is the department store of note for shoppers of exceptional taste since 1882....

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Average Rating

4

/
5

41 Reviews

5 Star
73%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
24%

All Reviews

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Review Time

Walker
Great service despite product issues

I encountered a problem with a LED reindeer purchased before Christmas. After a call to the support team, a very helpful representative arranged a refund. While I was disappointed the item didn’t work as expected, the customer service was outstanding.

5
Date of experience: Dec 29, 2025
Cecilia Scott
Fantastic experience!

Absolutely brilliant! I placed my order on December 27th, and my lovely package arrived by Monday morning. Excellent service, thank you!

5
Date of experience: Dec 29, 2025
Zachary C.
Fantastic first shopping experience

This was my first experience shopping with the company. I had some doubts after reading reviews, but I decided to give it a chance. Overall, it turned out to be a very easy and hassle-free experience. I placed my order on Christmas Day and received immediate confirmation. By the 27th, I was informed that the courier was expecting my order, and it was delivered by the 28th. In fact, the delivery arrived before I even received a notification from the company! Overall, it was a wonderful experience. My order was packaged exceptionally well, and I’m pleased they use a reliable courier service rather than others that have received poor feedback. I will definitely return to the company for future purchases.

5
Date of experience: Dec 28, 2025
Dylan A.
Outstanding service.

I ordered a 100ml perfume on Tuesday. I was out when it was delivered on Saturday of the same week, but it was redelivered on Sunday. I was pleasantly surprised by how quick it was. Everything was well packed and in perfect condition. Thank you for the excellent service.

5
Date of experience: Dec 28, 2025
BB40
Rapid processing and delivery of items.

The processing and delivery of my item were incredibly quick. The quality of the products is also commendable.

5
Date of experience: Dec 27, 2025
Reordered with ease and quick delivery

I mistakenly ordered the wrong size and had to place a new order, which arrived very quickly. The return process for the incorrect size was also straightforward.

5
Date of experience: Dec 26, 2025
Erastus Powell
Impressive first shopping experience.

This was my first time shopping with the company. I had some concerns after reading reviews, but I decided to give it a try. Overall, my experience was simple and hassle-free. I ordered on Christmas Day and received confirmation right away. By the 27th, I was updated that the courier was expecting my order, and it was delivered by the 28th. The delivery arrived even before I got a notification from the company! Overall, a fantastic experience with exceptionally well-packaged items, and I'm glad they use a reliable courier service. I will definitely shop here again.

5
Date of experience: Dec 25, 2025
August Coleman
Top-notch service from the company

The service I received was excellent. My items were delivered on time and packaged beautifully. I had a question and reached out to customer service, receiving a prompt response and resolution the very next day. This is first-class customer service in today's world. I purchased clothing, perfume, and makeup, and I appreciate that they offer unique items as an independent brand. I will be shopping here again soon!

5
Date of experience: Dec 24, 2025
CopzBR29
Exceptional fragrance department service

On the 24th, I had a wonderful experience in the fragrance department, thanks to a knowledgeable representative. I was browsing without intent to purchase, but her calm and helpful demeanor made my visit enjoyable. Her expertise led to a purchase I was very satisfied with. Service of this caliber is rare and deserves recognition. The company is fortunate to have her.

5
Date of experience: Dec 24, 2025
Gina B.
Prompt delivery with competitive pricing

The delivery was efficient and the prices are very competitive.

5
Date of experience: Dec 23, 2025

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