littlewoods.com

4.2
4.2 Based on 381 reviews

Shop with Littlewoods, The Online Catalogue With Flexible Payment Terms, Free 48 Hour UK Delivery and Free Returns...

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Average Rating

4.2

/
5

381 Reviews

5 Star
70%
4 Star
7%
3 Star
6%
2 Star
2%
1 Star
15%

All Reviews

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Review Time

Stena
Been a customer of littlewoods for many many years , finding the quality and sizes of clothes get

Been a customer of littlewoods for many many years , finding the quality and sizes of clothes getting poorer , I find i return alot of clothing nowadays , and returning items from different outlets takes absolutely ages to get it refunded back to me , so avoid different outlets if I can

3
Date of experience: Mar 01, 2026
Eric Werner
I was really pleased with the way I found what I was looking for and it took just one press on my ke

I was really pleased with the way I found what I was looking for and it took just one press on my keyboard and it was ordered and I was also pleased with the communication when it was shipped and also when I would receive it GREAT SERVICE thank you.😁👍

5
Date of experience: Feb 26, 2026
Jade Chadwick
Littlewoods is a great company in my experience. I have ADHD and the times I’ve needed to call custo

Littlewoods is a great company in my experience. I have ADHD and the times I’ve needed to call customer services they have been patient and understanding. They take the time to explain to me processes and don’t rush or be little me when I don’t understand.

5
Date of experience: Feb 16, 2026
BOLTON WANDERERS
There is a cost of living crisis going on but you still charge your customers £12 for a late payment

There is a cost of living crisis going on but you still charge your customers £12 for a late payment for just a couple of days, or do Littlewoods not care about their customers, i have been seriously ill as well and suicidal because of my various on going health problems / issues, which are both physical and my mental, i have had to make late payments before as well a couple of times and been charged £12 each time, if Littlewoods are that desperate for money then shame on your company.
I have been a customer account holder with Littlewoods for about 34 years now, but once i have made my remaining payments i will be closing my account down.
Thank You for your time.
Barry Stanton.

1
Date of experience: Feb 16, 2026
Frustrating Experience with Customer Service

I couldn't get in touch with anyone regarding my query. The representative cut me off while I was speaking, claiming the office was closed. I called back and after 12 minutes of waiting, I was put on hold again. Both calls were made from outside the country, and now I'm left waiting for my money. There’s no local contact number, and online chat isn’t an option. I've been a customer for over 25 years, and now I have to write a complaint instead of being able to reach the head office locally. It's a complete mess. Once I'm done with my payments, I won't use this service again. It's unacceptable; I need assistance urgently, and my bank suggested I reach out, but it’s been fruitless.

1
Date of experience: Jan 17, 2026
Jerri Rogers
Stunning home accessories.

Stunning home accessories. The process of ordering a throw and a rug was incredibly gratifying, particularly since they were discounted. The quality of both items is outstanding, and I’m very happy with the price, quality, and overall purchase. They enhance my home beautifully.

5
Date of experience: Jan 16, 2026
Landon H.
Consistent Excellence Over Two Decades!

I've been using this service for over 20 years and have never encountered any problems. They consistently resolve any issues I might have. Quick delivery and free returns make it even better. Highly recommended!

5
Date of experience: Jan 15, 2026
Marlene Ross
Impressive speed of service!

I've never experienced such fast service before! I ordered a top, and it arrived just 2 days later. It was too large, so I set up a return and ordered a smaller size. Remarkably, it also arrived in just 2 days (without paying for expedited shipping), so I'm extremely satisfied!

5
Date of experience: Dec 31, 2025
Tom Carter
Extremely Frustrated with Incomplete Order

If I could rate this lower, I would. I received only half of my order. I had ordered a chest of drawers that was supposed to come in two packs, but they sent me two of pack 1 and none of pack 2. I got rid of my old drawers to make space for the new ones. Now, I can't assemble the drawers. When I reached out to customer support, I was told I need to either return the items or reorder to fix their error. It's unfair that I have to correct their mistake and wait another three weeks for the furniture I've already paid for! There’s an option to order just the missing parts with free delivery, but the item numbers listed on the website don’t match those in the instruction manual.

1
Date of experience: Dec 21, 2025
Nolan Harris
Disappointed with Recent Account Suspension

As a long-time and loyal customer, I have always made timely payments and rarely missed any obligations. When unforeseen circumstances caused delays in the past, I consistently communicated with the payment team. Unfortunately, I was two days late with my monthly bill this time, which led to my account being suspended and all transactions halted. Two financial advisors suggested I escalate the issue to the complaints team, echoing my feelings about the unfairness of this situation. My financial circumstances have not changed over the last five years, and I feel that the company's values towards customers have shifted, leading to this abrupt decision. This does not reflect the efforts of the financial advisors who are managing these challenges.

1
Date of experience: Dec 11, 2025

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