Review Time
My experience with the representative was extremely disappointing. There were numerous falsehoods communicated to both patients and contacts. The support was lacking, especially when patients needed assistance. Family members were not included in discussions about the patient's transition home, leaving us unprepared. It felt like there was little concern for our well-being, but they were quick to issue a bill after receiving payment from insurance. Overall, the service was unhelpful and frustrating. I would strongly recommend avoiding this provider.
I admitted myself to FHE Health in September 2025 after spending weeks researching and calling more than 100 facilities nationwide. I chose this one because I was told, multiple times (in 10–15 phone calls and even by text), that they offered TMS (Transcranial Magnetic Stimulation) — the only treatment I came here for. After flying from Pennsylvania to Florida at my own expense, I was devastated to learn that this facility has never offered TMS.Instead, I was pushed into trying Neurofeedback, which I was promised would be daily. It wasn’t. I had to beg and push just to get a few sessions a week — far fewer than the minimum needed for results. I wasted nearly a month of my life and thousands of dollars on a treatment plan that was misrepresented from the start.Other serious issues: • My grievance was ignored despite policies promising a 5–7 day response. • My therapist avoided me, never learning my psychiatric history until days before discharge, and even used the threat of an “AMA discharge” to intimidate me. • Group facilitators crossed boundaries by oversharing personal, sexual stories that made patients leave groups. • The kitchen staff are hostile, making patients afraid to ask for food. • I was denied a copy of my Patient Bill of Rights for over a week. • Patients in PHP are being charged room and board that they don’t realize insurance won’t cover, which seems deliberately misleading.I came here voluntarily, not in crisis, seeking a very specific treatment to help with lifelong depression. Instead, I was lied to, manipulated, and left worse off than when I arrived. Even staff admitted I should contact a lawyer.This was a traumatic experience that no patient should go through. I strongly warn anyone considering FHE Health to ask hard questions, demand proof, and protect yourself from being taken advantage of.
This place only cares about money and shatter proof patients. The director of therapy only cares about money and filling the next bed. They are way understaffed while constantly taking more people in. They are more worried about quantity than the care of patients. If you are in the program for mental health they cause your health to decline. The only consistent thing is inconsistency. ADIS the director is mean, hateful, disrespectful to patients and only wants her behind kissed. If you don’t agree with her, it means your out of your mind. They only worry about what makes their job easy. She brings negativity to the patients and is very disorganized. Group facilitators fail to show up and patients are left alone. Patients are left with no direction and this place leaves patients worst than they came.
I was at FHE Health for 2 weeks. The place was uncomfortable and I refused to do PHP there. At FHE Health, PHP is pretty much the same as residential - 7 days a week of the same thing with no privileges. I really had to advocate for myself over and over again to get basic things done, like getting medicine or getting a question answered. The neuro therapy that they do on you is tDCS which is not FDA approved. tDCS is nothing new, in fact, the treatment is over 100 years old. Having to shuttle back and forth from the cafeteria, and waiting in line for food could take up to 45 minutes when it's all said and done. The food quality there is below average. Most people ordered food from outside sources like Walmart. This place is all about liability and medical will block you from using the gym if you have medical issues. I mention the gym because there isn't much to do outside of class but swim, use the gym, walk the parking lot, or play corn hole. Trying to wash clothes is an ongoing problem. To compare, I've been to two other residential programs that aren't as restrictive and were way more comfortable than FHE Health. If you value comfort, this isn't the place.
Recently placed a loved one in rehab and after some research and recommendations found FHE Health. They have been very thorough and we are beyond grateful for their support durin this time. I'm confident this was the right step to a happier life. Thank you.
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Top-rated, cutting-edge Substance Abuse & Mental Health treatment. Providing medically integrated Detox, Residential, Long-term, Short-term & Outpatient care.
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