Review Time
My experience with this service has been utterly frustrating. They misrepresent their products. I ordered a watch that was supposed to be a specific brand, but instead received a different one. Initially, I never got the order. The tracking service indicated it was delivered to a location I don't recognize. I requested a second delivery, but it was allegedly rejected and sent to a different state. After multiple inquiries, I still haven't received my item or a refund. Avoid this service at all costs! They simply take your money.
Utterly disappointing experience with this company. They misrepresent their products. I ordered a watch that was supposed to be a well-known brand, but received a different one. The first delivery never arrived, and the tracking service indicated it was delivered to a reception area. I requested a second delivery, which was supposedly rejected and sent elsewhere. After multiple inquiries, I still have no item and no refund. I strongly advise against engaging with these scammers!
I’ll give a 5-star rating, although the bag arrived damaged without a handle. However, the delivery was very prompt. The bag's quality is beautiful, and I love the color. I contacted the support team, and they responded quickly, arranging a free replacement immediately, so I definitely rate them highly for service.
I am very disappointed with this company. My daughter ordered a bag online, and the strap detached due to poor stitching. I have emailed them three times but have received no response. I cannot recommend their products if they fail to address faults.
Awful customer service experience! I bought a bag from their outlet that arrived quickly but was marked with white stains. I took pictures and emailed the company but received no acknowledgment. I tried calling with no success and could not find their supposed Live Chat option. I began the return process, but I couldn't print the return label, and there’s no option for pickup. Many customers have reported not receiving refunds despite returning items, so I may need to take action through my bank.
I ordered a bag with express delivery, and now weeks later, it still hasn't arrived! I’ve sent two emails and a message on social media, but all I received was an automated reply. Despite them taking my money promptly, I have had no further communication. I will not be purchasing from them again.
Customer service is lacking! I bought a bag that broke within two months without excessive use. I emailed multiple times and reached out on social media, but received no response. Terrible service, and I will not be purchasing from them again.
Poor customer treatment! I returned a bag in mid-August and have proof of posting. Despite sending numerous emails with tracking information, I have not received any response. I tried calling their office, but no one answers. This is unacceptable, and I will not buy from them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are a handbag and accessories brand who care deeply about fusing fashion with function to elevate your everyday style. We believe a Fiorelli handbag is not just an accessory, it’s the finishing touch to an outfit and a trusty companion to carry your essentials in style.
Fiorelli is a non-leather accessories brand and we are proud to not use animal products.
Our all-female London based design team strive to combine functionality and quality to create desirable and affordable styles that keep you feeling stylish and organised, whatever the occasion. The team are meticulous when it comes to the detail and each style is created to stand the test of time.
We are proud of what we create and are deeply committed to our values of quality, functionality and authenticity in everything we do.
These are fundamental to our brand and allow us to create products you love as much as we do.See more
