Review Time
Excellent customer service. I thought I bought the wrong remote for a fireplace but they walked me through the process incredibly quickly. Fast, efficient and friendly!
Had a older fireplace with a defective gas valve .could not find a interchange one on my own. Emailed my fireplace model # ,and had a answer and parts ordered in a hour. Probably spent 5 hours trying to figure it out on my own ,paying shipping is a small price to pay for there expertise. Very happy the way it turned out a little modication of the two brackets new and old to keep gas valve in same spot as old on everything else worked out as expected, replaced gas valve and the millvolt assembly at the same time .
Gave them the correct model number of the fireplace, they gave me the correct part to order. When received, it doesn't physically fit. Had to pay return shipping myself even though it was their mistake. They didn't refund the original shipping charge either. So basically they can send you any part and you will lose 2x the shipping charge.
Requested a part for my fireplace. Part has been on backorder for weeks. No communication back to me. Will not answer phone - only texts. When I inquire about the backorder via text/email I am told to put my name on a waiting list on line to be notified. I ordered the same part from another company in US - a company I was able to speak with a customer service rep who took the time to find the part.
Claim your business profile now and gain access to all features and respond to customer reviews.
Gas Fireplace Replacement parts for all major brands of Gas fireplaces. All Parts in stock and ready to ship.
hometree.co.uk
barnbury.com
deconovo.com
ennisandbrown.co.uk
nomnomkids.co.uk
triofurnishings.com
chicagoknifeworks.com
aircareappliances.co.uk
kitchen-magic.com
p4solar.co.uk
