Review Time
Terrible business practicesI ordered from them through Bed, Bath, and Beyond. We don't have home USPS delivery here in rural Alaska, so when during checkout I was told that they can't ship to PO Boxes I gave my street address, wrongly assuming that they'd be sending via a parcel service. When the package couldn't be delivered it took several contacts to convince them that the package was being returned. They told me that I'd be receiving a refund. When the refund didn't arrive I contacted them again and they finally did provide a refund, for $16.18 less than I paid. Their customer service is awful.
Amazing experience with Deconovo! I have a window in my bedroom that was larger than the maximum allowed size to order. I was able to reach out to customer service and they quickly helped me come up with the measurements for my curtain and place this custom order. I am so happy with the quality and it's truly a 100% blackout! I can sleep well throughout the night without any sunlight coming in. Highly recommend!!
Great customer service in a time of nonexistent customer service! Drapes came out even better than expected and Deconovo support team was very helpful making sure everything came out correctly. I couldn't be happier! I recommend without reservation!
What can I say except these are exactly what we were looking for. Beautiful, heavy, elegant, and quality made. These curtains are amazing. Yet they flow so elegantly. They make our home feel cozy and warm. The customer service is top notch and polite. Always responsive and there to help with all our needs. Thank you for all your help and knowledge.
I gave a 4 star for 2 reasons. First, the drapes took several weeks to arrive. Much longer than I would have thought. Second, I had ordered a placket style that was both straps and pocket. It came only with a pocket. It works ok, I really wanted to straps in the back, but I didn't want to send it all back, so I am making it work. Dissappointed, though.
We ordered curtains and they didn't turn out to be right for the room. The color was off from the description and the length wasn't right. The quality was less than expected. Which was disappointing. We tried to return the curtains but were told that they can only be returned if they are defective. This is a terrible policy and will be our deciding factor to never do business with them ever again.
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Deconovo specializes in affordable and modern home decor. Our European and US-based designers stay up-to-date with the latest trends to ensure our range of stylish home decor products always stays on point.
Over the years, we have expanded our catalog to include all categories of home decor. We offer sofa covers, cushion covers, bedding items, tablecloths, table runners, weighted blankets, towels, bathroom textiles, and more.
Our company culture values authenticity, simplicity, and reliability - the exact components that make a home thrive and grow. By staying true to our customers, people, and the environment, we contribute to improving the lives of those around us and the local community, helping them to live better and realize their true potential.See more
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