Review Time
I opted to use this company as I like support local businesses whenever possible, the prices of the extinguishers were also very competitive. Other than the price of the extinguishers every other aspect of the service was terrible.
1. None delivery of items which caused installment delays.
2. false information from Fire protection around none delivery.
3. partially received order which finally arrived very delayed & very damaged.
4. Delivery company service was beyond poor. This was reported three times with little to no concern from fire protection shop as the gentleman was more concerned it was clocking off time in 4 minutes.
5. Inadequate packaging & delivery information.
6. Contact information provided was incorrect resulting in me being told I wasn't a customer.
After reporting my experience as a formal complaint I received a very attentive email but I am unsure of the outcome as no further correspondence has been received.
Asking me to review you before I’ve received my order seems nonsensical, however you’ve asked, so here we go. Today is the 6th day since I placed my order, I immediately received a confirmation but have not received my order, or any despatch confirmation. On that basis I can only score 1 star, but it’s been a poor service this far.
The kit looks good and was delivered very fast so thanks.The only thing I would say is that there is no service sticker on either of them as to when it is dues to run out. I know it is for five years only by reading the spec online. Others may not know.
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Here at Fire Protection Shop we pride ourselves on putting customers first. We have worked hard to ensure our prices are some of the cheapest in the market and keeping our customers safe is very important to us.
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