Review Time
Firstbase has been the best thing I could have asked for. I live internationally, and they’ve supported me from day one, helping me open my business and ensuring I remain compliant. As someone unfamiliar with U.S. laws, having access to their support team has been invaluable. Whenever I email with questions or need help, they’re prompt, efficient, and genuinely kind.
If you are looking to incorporate your company in the US, save yourself the headache and look elsewhere.We submitted all of our documents through Firstbase only to have them flag an “issue” with our share price, the same price their own system had prefilled when registering. I replied within minutes confirming the fix, yet over a week later there has still been no action or update.Support is practically non-existent. The live chat feels outsourced, offering scripted responses that literally go nowhere. You cannot get anyone genuinely accountable or proactive. One agent this morning even had the nerve to ask “is there anything else I can assist you with today?” Anything else?! You haven’t assisted me with anything anyway!To make matters worse, I cancelled their mailroom service which they confirmed, yet the platform still shows it as active and I continue to receive automated prompts to complete setup. Their platform is clearly pretty broken and so is their communication.For a company that promises a smooth and modern incorporation experience, Firstbase has been anything but. Infuriatingly slow responses, buggy systems and zero ownership from their team.I genuinely rarely leave negative reviews but this experience has been so very disappointing. If you value your time and sanity, look for a more reliable service.
Every time I’ve had a question, their team has gotten back to me incredibly fast — usually within an hour, and never more than a day. Their attentiveness and customer support are outstanding! I’m still in the early stages of setting up my first C-Corp, and they’ve taken the time to explain everything in simple, easy-to-understand terms — no confusing legal jargon at all.
Firstbase.io seems like a good idea at first but they keep charging even after you close your business and move on on your credit card. You can't remove your credit card on file or reach out anyone in support.
Excellent service, just about everything is automated for you, you just need to fill out some forms & data.Pricing is fair & competitive compared to other similar services. Customer assistance is great, both times I needed help they got back to me in less than 5 minutes. Improvement suggestions:- bring back different agent tiers (agent light, autopilot, etc)
I subscribed to "autopilot", USD$299/year. They are supposed keep on top of filings. I learned that my filing was late. So I asked them what is going on? They send me an invoice for USD$740 with no itemisation. And filings for domestic corporations for the state of Delaware is USD$50 and the franchise tax min. is USD$175. Still trying to review. But buyer beware. They are not very transparent. Try finding some other options.
Opening my company with Firstbase was so much easier than I expected. The whole process was super quick, smooth, and efficient — in just a few days, everything was ready ✅. The platform is very intuitive, and the support team was always helpful and responsive. I’m extremely happy with the service and highly recommend Firstbase to anyone starting a business.
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