firstrentacar.eu

1.2
1.2 Based on 45 reviews

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1.2

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5

45 Reviews

5 Star
4%
4 Star
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3 Star
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2 Star
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1 Star
96%

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Grim_Stigandson89
Do not use this company SCAM

Do not use this company. They charge you a deposit and you can say goodbye to It, they never return it and then you have to talk to your bank, involcr the police... A nightmare...Plus the cars are really shitty cars. Ours had like 1000 years old. DO NOT HIRE THEM It is a scam

1
Date of experience: Jul 23, 2025
Archie B.
Same experience as the rest

Same experience as the rest. 1000lev deposit never returned. Ignoring calls and emails. Pursuing a refund through my cc company. DO NOT USE THESE THIEVES!!

1
Date of experience: Jul 21, 2025
Heywood Adams
Same experience as the rest

Same experience as the rest. 1000lev deposit never returned. Ignoring calls and emails. Pursuing a refund through my cc company. DO NOT USE THESE THIEVES!!

1
Date of experience: Jul 21, 2025
Reba Howard
AVOID!

AVOID!I wish I had looked up the reviews before I decided to rent a car from these fraudsters. The car I was given was a battered 10 year old BMW instead of the model hatchback I chose. The handover was done on kerbside, with hardly any formalities you would expect from a regular organisation. The deposit transaction, which was meant to be pending, turned processed within a few days into the car hire. I have contacted the company many times via email and telephone, but there is no response. It's a scam and I am stupefied how Rentalcars.com (an arm of Booking.com) has kept them on their platform despite sooo many negative reviews. I reckon they are in in too, hence the reluctance to do anything about customer concerns.

1
Date of experience: Jul 10, 2025
ItzLinkTV
AVOID!

AVOID!I wish I had looked up the reviews before I decided to rent a car from these fraudsters. The car I was given was a battered 10 year old BMW instead of the model hatchback I chose. The handover was done on kerbside, with hardly any formalities you would expect from a regular organisation. The deposit transaction, which was meant to be pending, turned processed within a few days into the car hire. I have contacted the company many times via email and telephone, but there is no response. It's a scam and I am stupefied how Rentalcars.com (an arm of Booking.com) has kept them on their platform despite sooo many negative reviews. I reckon they are in in too, hence the reluctance to do anything about customer concerns.

1
Date of experience: Jul 10, 2025
SCAM

SCAM! DON'T BOOK WITH FIRST RENT A CAR BULGARIA!This company tries to steel your deposit! Instead of reserving it, they charge 1.000 leva/ app. 520 euro on your credit card. And then they never pay it back. Rentalcars.com lets you wait 28 working days, and then you need to prove you didn't receive it back, before they take any action. Thanks to my excellent credit card company, I finally got my money back, after almost 3 months. Please read all the bad reveiws, f.i. on Trustpilot, and don;t rely on the good valuation they have on Rentalcars.com

1
Date of experience: Jun 10, 2025
Eric Hughes
SCAM

SCAM! DON'T BOOK WITH FIRST RENT A CAR BULGARIA!This company tries to steel your deposit! Instead of reserving it, they charge 1.000 leva/ app. 520 euro on your credit card. And then they never pay it back. Rentalcars.com lets you wait 28 working days, and then you need to prove you didn't receive it back, before they take any action. Thanks to my excellent credit card company, I finally got my money back, after almost 3 months. Please read all the bad reveiws, f.i. on Trustpilot, and don;t rely on the good valuation they have on Rentalcars.com

1
Date of experience: Jun 10, 2025
Scammers!

Worst car rental ever, period!!!These crooks will charge you 1000 Lew (> 500 €) and will refuse to give your money back.Avoid at any cost!

1
Date of experience: Jun 07, 2025
Frankie Brown
Scammers!

Worst car rental ever, period!!!These crooks will charge you 1000 Lew (> 500 €) and will refuse to give your money back.Avoid at any cost!

1
Date of experience: Jun 07, 2025
Avoid this fraudulent company

Avoid! Trust your instincts, honestly the worst operator I’ve ever used. I met the dodgy rental man in a lay-by near the airport where we frequently had to move the car as the police moved us on. The paperwork was also done poorly on the hood of the car. The car was an ancient run down Skoda with a barely functioning radio let alone anything modern like electric windows. I noticed 2 days into the 6 day rental my 1000 lev deposit went from pending to paid on my credit card so immediately knew this was a con. I had travel insurance and excess insurance from a third party so wasn’t too worried at this point. Handed the car back they barely said anything. Never received any confirmation emails or record that I’d dropped the car off other than a scrunched up bit of paper that he’d hastily filled out. Now 2 months later I still haven’t got the deposit back, holidaycars.com have now accepted that the company are dodgy and most Bulgarian operators are as well and normally a chargeback is required from the credit card company. Avoid this company. Pay more for one of the major ones, I wish I had.

1
Date of experience: May 15, 2025

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