Review Time
Avoid! Trust your instincts, honestly the worst operator I’ve ever used. I met the dodgy rental man in a lay-by near the airport where we frequently had to move the car as the police moved us on. The paperwork was also done poorly on the hood of the car. The car was an ancient run down Skoda with a barely functioning radio let alone anything modern like electric windows. I noticed 2 days into the 6 day rental my 1000 lev deposit went from pending to paid on my credit card so immediately knew this was a con. I had travel insurance and excess insurance from a third party so wasn’t too worried at this point. Handed the car back they barely said anything. Never received any confirmation emails or record that I’d dropped the car off other than a scrunched up bit of paper that he’d hastily filled out. Now 2 months later I still haven’t got the deposit back, holidaycars.com have now accepted that the company are dodgy and most Bulgarian operators are as well and normally a chargeback is required from the credit card company. Avoid this company. Pay more for one of the major ones, I wish I had.
SCAM!The deposit is not just reserved but immediately charged, and you never get it back! As soon as you return the car, they completely ignore you.I only got my money back with the help of my bank, but that was a process that took almost three months.On top of that, the car was already very old with over 200,000 kilometers. The tires were nearly flat, and there was definitely something wrong with the suspension, since the car strongly pulled to the left and made noises with every bump.
SCAM!The deposit is not just reserved but immediately charged, and you never get it back! As soon as you return the car, they completely ignore you.I only got my money back with the help of my bank, but that was a process that took almost three months.On top of that, the car was already very old with over 200,000 kilometers. The tires were nearly flat, and there was definitely something wrong with the suspension, since the car strongly pulled to the left and made noises with every bump.
Same experience as the others. Never got my deposit back, while everything went well and no damage were noticed when back to the airport. Booking is still promoting this company with probably false reviews. In discussion with them to try to get this deposit back.
Same experience as the others. Never got my deposit back, while everything went well and no damage were noticed when back to the airport. Booking is still promoting this company with probably false reviews. In discussion with them to try to get this deposit back.
Unfortunately the same experience as the rest. I booked a VW golf or similar. Turned out to be a 15 year old Renault 4x4. To be fair it drove fine and was comfortable. But other friends who used different hire companies all had brand new cars. I was informed My £447 or 1000lev deposit will be refunded 14 days after my hire ended. When I gave the keys back I just had to park it on the side of the road and he just gave me a rubbish bit of paper. No photos, no signature taken. Once 14 days had passed I frequently contacted them and I even had the representatives number, which he ignored me.I even had my friend in Bulgaria contact them and they kept fobbing him off. I got no response back. Long story short 4 months later my bank finally refunded me after the company ignored them too!
Unfortunately the same experience as the rest. I booked a VW golf or similar. Turned out to be a 15 year old Renault 4x4. To be fair it drove fine and was comfortable. But other friends who used different hire companies all had brand new cars. I was informed My £447 or 1000lev deposit will be refunded 14 days after my hire ended. When I gave the keys back I just had to park it on the side of the road and he just gave me a rubbish bit of paper. No photos, no signature taken. Once 14 days had passed I frequently contacted them and I even had the representatives number, which he ignored me.I even had my friend in Bulgaria contact them and they kept fobbing him off. I got no response back. Long story short 4 months later my bank finally refunded me after the company ignored them too!
Definitely a scamming company. We hired a rent a car from Sofia airport for a week, a meet and greet man came to airport to meet us, took photos of our passports and driving licence, then asked for EUR500/BGN1000 as deposit. We paid by credit card. a year later we are still trying to prove the card payment was taken by Lemark Traks EOOD, shown on our credit card statement is connected with First Rent a car. I called and emailed asking for refund within 28 business days of returning the car, heard nothing! I will find a way to bring this scamming company down. Lemark or FIRST rent a car!Also hire car was advertised via Ryanair, then directly to bookings.com, neither wanted to hear anything from my complaint. So I am an individual trying to fight multiple companies. I think everyone being tricked into this should join forces to expose all of them. corporates should not just be making money out of customers, they should only support ethical 3rd parties.
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