Review Time
They are a scam. Renting out a scooter and it stopped working after 2 days. Asked to change scooters but then said there were no availability. After returning the scooter they still charged me for another week.
So far so good.The bikes are in someways better than Vinx, brand cause they are lighter, and can be pedalled on flat battery, if you take it out, But most importantly they are 100%v legal,however they are not as comfortable to ride as a Vinx style bike ,the seats will kill ya bum. Thats where Vinx or that type of bike are better , also they are somewhat faster than Zoomo and have longer range. Vinx style is most popular for Uber delivery for those reasons.The guy at the Zoomo shop was OK , he explain how to work the bike and when I couldnt work it he explained it again and even gave me a helmut
Zoomo customer service is absolutely pathetic. I was told on the chat that someone would connect with me within 2 hours, but it has now been over 24 hours and nothing has been done.My moped broke down in the middle of the road, and despite this being a serious safety issue, support has not contacted me at all. No follow-up, no solution, no accountability.This is by far the worst customer service experience I have ever had. It is extremely unprofessional and frustrating to be left stranded with no support.I am only waiting for my 8-week contract to expire so I can return the moped and be done with this company. I strongly recommend being very careful before renting from Zoomo.
NAO ALUGUE BICILETA COM ELES!Μην νοικιάσετε ποδήλατο από αυτούς!!لا تستأجر دراجة منهم¡No alquiles una bicicleta con ellos!Terrible. I asked them to book a return and they didn't have a slot available and asked me to keep paying the e-bike renting till the day of their availability. It was not my fault that they didn't have any sooner availability on they system. Then they just remotely locked the bike making it impossible to return it. I contacted the support about this situation so many times and they were very unhelpful. I've suggested so many ideas in order to resolve this problem peacefully but all they care about is money and more money. I am moving out from my current address and I was left with no option but leaving the bike outside. I will also have to take this headache to a small claim court because Zoomo process of work is completely against the Consumer Rights Act. Once they know that most people who rent their bike are immigrants, they automatically think we don't know our rights as consumers and therefore we will accept whatever they say to us. DO NOT RENT BIKES WITH THEM.
I rented a bike from Zoomo for Uber Eats delivery, but I’ve been unable to work for days due to an insurance issue that Zoomo should be handling.Support is extremely poor: In-app chat doesn’t respond No working phone number Support emails either don’t exist or have full inboxesI’m still paying for the rental while losing income, with no help from Zoomo. Very frustrating experience and unacceptable lack of communication.
Insist on charging me for an entire week when I could not “book” a return date before my subscription ended. Dropped off bike morning of the next day. Now I get letters demanding I return a bike I’ve already returned… demanding I pay a subscription fee. Bike was not as described, parts fell off after one day… luckily I found them on the ground and returned them with the bike. The letters insinuate that I must pay the full week subscription fee or be accused of stealing their bike. Extortion is illegal and I don’t care how gangster these thugs think they are, I’ll have their asses handed to them legally before they ever touch me.
Booked appointment to collect bike on 12 Nov 2025. Reached there and they said no bike available. No prior notice nothing. Rebooked for 18 Nov 2025. Wanted to change just the time of collection but no support and contact to get in touch. They're just thugs, careless buggers in this business.
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