Review Time
Amazing service provided which entitles me to finally stop snooping for cars under low value due to poor credit history. Now I finally have a car worth looking after and at great quality and affordability too.
I am very disappointed with my experience. The APR of 24.9% seemed reasonable, so I applied for financing. However, the service claimed I had only been at my job for 6 months when I've actually been there for 3 years. They also miscalculated my earnings, which I know from my payslip. Honestly, it's not worth your time to apply, as they seem to lack understanding of financial matters.
Truly, I have nothing negative to say about them. I’m currently on my fourth vehicle and second loan, and they are by far the best provider for customer service. Despite my challenging credit history, they assess each individual on a case-by-case basis. After my car was written off in December, I was able to secure a second finance agreement for the amount I requested without any issues. Today, I inquired about another personal loan, and within two hours, the funds were in my account. While the APR may be higher than some options, they are a specialized lender, and for someone like me, who has faced credit challenges and payment difficulties due to personal circumstances, their kindness and support have been invaluable. They don’t judge; they treat you with the respect you deserve. A huge thank you to the representative who assisted me today; you’re all fantastic!
This is the second vehicle I’ve financed through the company, and just like the first, the service was remarkable. The team is supportive and understanding throughout the financing process, offering assistance until you collect your vehicle. Once the financing is set up, you can rely on their support for any issues, no matter what they may be. Thank you to the team for all their help!
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Founded in 1998, First Response Finance is a leading vehicle finance company in the UK, with offices in Nottingham, Leigh, and Glasgow. With a strong team of over 300 employees, we believe everything starts with our own people, sharing the same values so we can deliver the best possible service to our customers. 💚
Here at First Response Finance, we offer Hire Purchase (HP) finance on three types of vehicles – cars, vans, and motorbikes – without charging our customers any extra fees. Putting customers at the heart of everything we do, our main purpose is to provide great credit solutions for non-prime customers, while creating an extremely positive and trust-based working environment. Our unique way of thinking and excellent customer service has helped us win “Sub-prime Finance Provider of the Year” five years running and has seen us rated as the UK’s number one motor finance lender on Review Centre.See more
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