firstresponsefinance.co.uk

4.5
4.5 Based on 366 reviews

Founded in 1998, First Response Finance is a leading vehicle finance company in the UK, with offices in Nottingham, Leigh, and Glasgow. With a strong team of over 300 employees, we believe everything starts with our own people, sharing the same values so ...

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Average Rating

4.5

/
5

366 Reviews

5 Star
85%
4 Star
2%
3 Star
1%
2 Star
1%
1 Star
12%

All Reviews

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Review Time

Dave Thompson
Amazing service provided which entitles me to finally stop snooping for cars under low value due to

Amazing service provided which entitles me to finally stop snooping for cars under low value due to poor credit history. Now I finally have a car worth looking after and at great quality and affordability too.

5
Date of experience: Feb 12, 2026
Stanley Adams
Extremely Disappointed with the Service

I am very disappointed with my experience. The APR of 24.9% seemed reasonable, so I applied for financing. However, the service claimed I had only been at my job for 6 months when I've actually been there for 3 years. They also miscalculated my earnings, which I know from my payslip. Honestly, it's not worth your time to apply, as they seem to lack understanding of financial matters.

1
Date of experience: Jan 21, 2026
Darknight_FC

5
Date of experience: Jan 15, 2026
Absolutely no complaints whatsoever

Truly, I have nothing negative to say about them. I’m currently on my fourth vehicle and second loan, and they are by far the best provider for customer service. Despite my challenging credit history, they assess each individual on a case-by-case basis. After my car was written off in December, I was able to secure a second finance agreement for the amount I requested without any issues. Today, I inquired about another personal loan, and within two hours, the funds were in my account. While the APR may be higher than some options, they are a specialized lender, and for someone like me, who has faced credit challenges and payment difficulties due to personal circumstances, their kindness and support have been invaluable. They don’t judge; they treat you with the respect you deserve. A huge thank you to the representative who assisted me today; you’re all fantastic!

5
Date of experience: Jan 15, 2026
Newgi
Decisions made swiftly and transparently

The decisions were made very quickly, and I was informed step by step throughout the process. I would highly recommend their services.

5
Date of experience: Jan 15, 2026
Rick T.
Remarkable service for my second vehicle financing

This is the second vehicle I’ve financed through the company, and just like the first, the service was remarkable. The team is supportive and understanding throughout the financing process, offering assistance until you collect your vehicle. Once the financing is set up, you can rely on their support for any issues, no matter what they may be. Thank you to the team for all their help!

5
Date of experience: Jan 14, 2026
Haley Kelly
Long-time customer, always helpful

I have been with them for a long time and they have assisted me several times. Their staff is always friendly.

5
Date of experience: Jan 14, 2026
Doreen Adams
Professional and efficient service

An excellent company that is very professional and quick. I had my car sorted within a week and would highly recommend them.

5
Date of experience: Jan 07, 2026
Marta Brooks
Unmatched service experience

The respect and efficiency are commendable.

5
Date of experience: Jan 02, 2026
Jeffery Taylor
Prompt and excellent service from the company

The company provides prompt and outstanding service. Everything was handled without delay. I would happily recommend them to others.

5
Date of experience: Jan 02, 2026

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Business Details

  • Founded in 1998, First Response Finance is a leading vehicle finance company in the UK, with offices in Nottingham, Leigh, and Glasgow. With a strong team of over 300 employees, we believe everything starts with our own people, sharing the same values so we can deliver the best possible service to our customers. 💚

    Here at First Response Finance, we offer Hire Purchase (HP) finance on three types of vehicles – cars, vans, and motorbikes – without charging our customers any extra fees. Putting customers at the heart of everything we do, our main purpose is to provide great credit solutions for non-prime customers, while creating an extremely positive and trust-based working environment. Our unique way of thinking and excellent customer service has helped us win “Sub-prime Finance Provider of the Year” five years running and has seen us rated as the UK’s number one motor finance lender on Review Centre.See more

  • email sales@frfl.co.uk
  • call 01159466260
  • language https://www.firstresponsefinance.co.uk/

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