Review Time
The train did not arrive, and they are unwilling to issue a refund. I will not be using this service again. I waited in the cold from early morning until early afternoon, and they refused to assist me. I have spoken with four representatives via live chat since there is no phone support available.
The train failed to show up, and they will not issue a refund. I won't be using this service again. I waited in the cold from early morning until the afternoon, and they refused to assist me. I spoke with four agents through live chat since there is no phone support.
I just traveled and loved the affordable prices and guaranteed seating! However, the onboard WiFi was unfortunately quite unreliable, often slow or disconnecting outside urban areas. Many passengers seemed to experience the same issue. Are there plans to enhance the internet connection in the future with new trains? It would really improve the experience.
Train cleanliness is improving, but the toilet situation needs attention. There was no hand sanitizer and usually no amenities available. Safety should be the top priority. Last time, a beer bottle fell on my head and damaged my phone. I received no response from the support team. Internet access was offered, but the connection was nonexistent. Overall, I'm somewhat satisfied, but there are significant issues.
Do not book this service: we faced a 5-hour delay on our first (and last) trip. It was a complete nightmare, and I suggest spending your money elsewhere. The experience was frustrating, and the lack of communication was infuriating. We initially booked a quick trip but ended up switching to regional trains after hours of waiting. The offered compensation was a joke. This was the worst travel experience we've encountered. Save yourself the trouble and choose a more reliable option.
It was my first experience traveling by train in Europe. I boarded from a station a bit far from the center to my layover location. The station was easy to find, and there was a slight delay, which was clearly communicated. The Wi-Fi was excellent, and the seats were comfortable with enough legroom. The air conditioning was pleasant, and I was able to charge my phone. Overall, it was a wonderful trip.
It was a short trip from Stendal to Berlin, with the train being 20 minutes late. Seat reservations were not effective as someone occupied our seats, but we found nearby seats. My only complaint is the lack of drink services, which is fine for short journeys but would be problematic for longer ones.
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Schön, dass Du Dich für FlixTrain entschieden hast. Über Deinen Gesamteindruck und Deine Bewertung freuen wir uns sehr. Unser Ziel ist es, Dir einen einwandfreien Service rund um Deine Fahrt mit dem Zug zu bieten. Mit unserem FlixTrain-Streckennetz bieten wir Dir Fahrten quer durch Deutschland an, unter anderem auf den Strecken Hamburg – Köln, Berlin – Köln, Stuttgart – Berlin, Hamburg – Berlin oder Frankfurt – Berlin. Täglich kannst Du so einfach, unschlagbar günstig, bequem und in Höchstgeschwindigkeit mit dem Zug zwischen 50 deutschen Städten reisen und zugleich die Umwelt schonen. Und auch in Schweden kannst du mit unseren FLixTrain Zügen reisen. Kostenloses WLAN, Sitzplatzgarantie, kostenlose Buchung, 2 Gepäckstücke inklusive sowie Steckdosen sind nur einige der Vorzüge, die Du bei Deiner Fahrt mit dem Zug von FlixTrain genießen kannst.
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