Review Time
Called about warranty issue. Which was lifetime. Was tricked by saying you have to contact them within 30 days of first sight of an issue. It was something I was honest about now flooring totally coming apart could not even get someone to come and look at it without paying $500.00 . I AM REALLY UPSET THAT THEY WILL NOT EVEN LOOK AT MY PICTURES OR SEND SOMEONE OUT UNTIL I PAY THEM ANOTHER $500.00 SIGNED VERY SAD CUSTOMER..
Horrible customer service….bought duralux flooring and after 6 months it started lifting in a few areas…put in a warranty claim …they made up reasons to deny the claim..they said there was water damage…there was none…they said I could pay $500 and get my own inspector.Well if I did they would still deny the claim!They offer warranties but have absolutely no intention of ever paying out on them…stay away!
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