flysurance.co.uk

4.6
4.6 Based on 201 reviews

In unserem Online-Casino legen wir großen Wert auf Unterhaltung, Sicherheit und Komfort für alle Spieler. Unsere Plattform bietet eine breite Auswahl an Spielen, darunter moderne Spielautomaten, klassische Tischspiele und spannende Live-Casino-Erlebnisse ...

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Average Rating

4.6

/
5

201 Reviews

5 Star
85%
4 Star
5%
3 Star
0%
2 Star
3%
1 Star
7%

Filtered Reviews

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Review Time

mesince2410
Prompt response to queries

I found the tests easy to order and they were prompt to be delivered.Over the past couple of days I have used their chat facility to ask questions and chase a query. There response was very quick.

5
Date of experience: Feb 03, 2022
JH60
all my questions were answered

all my questions were answered. I am very happy

5
Date of experience: Feb 03, 2022
Carrie Anne Ross
Issues before flight & Day 2 test but good customer service when able to reach them

4 stars because of their excellent customer service once I could get a hold of them, which redeemed their review. I had a positive experience purchasing the pre-departure LFT before I left for the USA. While I was there, the UK gov't no longer required them, so I requested to convert it to a 2-day test. Filled out an online form a week before my flight and got confirmation saying they would prioritise requests by departure date. Day before departure and no email. All my attempts to email, using their listed email address (verified multiple times) were rejected by their server. The website does not explain that the chat is not a bot but is their primary customer service vehicle and the Contact Us only showed the email address, no phone number. So, I did not have the code necessary to fill in the passenger locator form. If the airline hadn't helped me, I would have had to purchase a new test. Further attempts to email were rejected by their server. Finally, on Day 2, I tried again without my confirmation number in the subject - only my plea for immediate attention. They responded very quickly. The code she gave me was incorrect, though. I did try the chat, and Stacey helped me get the correct number, including the URC, which I should have had on the PLF at the airport. She went above and beyond to ensure my results submission was correct and received - and thus, redeemed my embarrassing experience at the airport and garnered the company 4 stars instead of 1 or 2.

4
Date of experience: Feb 02, 2022
Best and complete information request…

Best and complete information request out of them all !!!!

5
Date of experience: Feb 02, 2022
Galton Morgan
Spoke online with Georgia and she…

Spoke online with Georgia and she sorted everything out in 5 mins. Excellent service. Had to get an up to date booking reference for my day 2 test

5
Date of experience: Feb 02, 2022
Lacey Patterson
Superb service

Superb service. Quick delivery of test. Results received quicker than expected.Also had a slight problem with certificate which was rectified quickly.I will definitely use this service again.

5
Date of experience: Feb 02, 2022
DC20
I made a mistake with my email address…

I made a mistake with my email address when I submitted my pre-departure test this morning. As soon as I realised I contacted customer services who very quickly sorted the problem and got back to me.. Thanks so much to Colette.

5
Date of experience: Feb 02, 2022
Jackie Patterson
Super helpful livechat

I was able to ask all my questions before ordering my kit and getting answers within seconds via the livechat was really reassuring. After visiting many providers websites and reading terrible reviews about pretty much all of them, this was a refreshing experience! Thanks again Georgia :)

5
Date of experience: Feb 01, 2022
Audrey Fisher
Don't trust the 48 hours delivery

I ordered a lateral flow test on a Friday afternoon, paying extra for 48-hour delivery, expecting it would be plenty of time to receive my test for a departure on the following Wednesday afternoon. Flysurance waited for Monday at 3pm to register the test on Royal Mail, and by this morning the test was still not marked as received by Royal Mail on the tracking oage. This is some very dishonest fine print money-making scheme right here. I suspect Flysurance want to encourage people to pay extra for guarantees that were part of the regular package only 2 months ago.

2
Date of experience: Feb 01, 2022
Babette S.
A helpful and prompt service from…

A helpful and prompt service from Georgia. Thanks

5
Date of experience: Feb 01, 2022

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Business Details

  • In unserem Online-Casino legen wir großen Wert auf Unterhaltung, Sicherheit und Komfort für alle Spieler. Unsere Plattform bietet eine breite Auswahl an Spielen, darunter moderne Spielautomaten, klassische Tischspiele und spannende Live-Casino-Erlebnisse mit echten Dealern. Dank moderner Technologie läuft jedes Spiel flüssig und überzeugt mit hochwertiger Grafik sowie einfacher Bedienung.

    Du kannst jederzeit und von überall aus spielen – egal ob am Computer, Smartphone oder Tablet. Attraktive Willkommensboni, regelmäßige Promotionen und Treueprogramme sorgen für zusätzliche Vorteile und machen jede Spielsession noch interessanter.

    Gleichzeitig achten wir besonders auf Sicherheit und Transparenz. Mit modernen Schutzsystemen für Daten und Zahlungen sowie einem klaren Fokus auf verantwortungsbewusstes Spielen schaffen wir eine vertrauensvolle Umgebung, in der du dein Spielerlebnis entspannt genießen kannst.See more

  • language https://flysurance.co.uk

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