Review Time
I have ordered lateral flow tests from this company before and they have always been good with sending over the results of these however do not order a PCR test from this company. I got my results 11 days after they had received my test meaning I had to order another test from another company to get out of isolation. This is not within the 48 hours they promise and they have not replied to any of my emails regarding this.Update: I emailed your customer service and have now been waiting over 2 weeks for a reply!!!!
Just to confirm I had made an error on the email address ..odd as itcwas not returned as undeliverable...but nonetheless when I did make contact eventually Flysurance did very promptly resolve all issues and out of hours so fair enough I amend my review accordingly.
Day2 fully vaccinated PCR Test: Posted our tests on Thursday 16/12/21 and got the 5pm pick up. Emailed them on Monday 20/12/21 as we had not received an email confirming receipt of the tests as advertised. My partner was then emailed to say he was negative and an email sent on Sunday. Zilch, no email, not even in junk. They were putting a note on the system that mine was high priority. Wow, they were really quick, took them until Thursday 23/12/21 to let me know I was negative. For £54 this is shocking service. Thank goodness it wasn’t a PCR test for GOING on holiday! One star for receiving the tests promptly but that’s about it. 👎👎👎
Everything was perfect. The procedure was explained clearly, the test was in optimal condition and very easy to do (it also came out negative: bonus!), and I received the certificate just 14 minutes after I sent the picture with the result to their email.And... they are able to offer all this for £13.60, including postage. Which I feel is a honest price. It really feels like these guys are the only ones not ripping off customers in a pandemic. Well done Flysurance, please keep being excellent: I'll need you again!
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