Review Time
The second time in under a month that FoodPanda Riders failed to deliver my food! This time the Rider went to a neighboring property development instead of mine. The Rider even gave me a number to call, that's how I knew it's not my building's Management but the neighboring one. It's bad enough that I have to use Google Translate to communicate with the lost Rider, adding to the stress.
HelpCenter live agent is even worse than a bot, they are unable to help, just canned replies that pretend to care, insulting the customer even more.
The second time in under a month that FoodPanda Riders failed to deliver my food! This time the Rider went to a neighboring property development instead of mine. The Rider even gave me a number to call, that's how I knew it's not my building's Management but the neighboring one. It's bad enough that I have to use Google Translate to communicate with the lost Rider, adding to the stress.HelpCenter live agent is even worse than a bot, they are unable to help, just canned replies that pretend to care, insulting the customer even more.
Yet another crappy experience with HK FoodPanda organisation: placed order (outside of lunch/dinner rush), FP promised items in ~15min, and as always, super-fast to charge my card. Moments later, their app indicated that they lacked riders, and it may take more time.. Approx. 40 minutes later, app was still showing "we're trying to find a rider", so I tried to cancel the order (customer service chat). They refused--I was "told" to just wait and (in effect) shut up. Efforts to get refund afterward met stone wall (documented). Now escalating with card issuer (HSBC) and with gov. Food &Hygiene Dept (FEHD) that regulates food delivery companies. Disappointed that this maddeningly poor service keeps happening.
I have enjoyed using FoodPanda for a long time. I pay a monthly subscription for Panda Pro. But constant missing items and only a $3 voucher each time is really annoying. I’m left hungry at the end of my meal and I can’t even order something else with that $3. I’m beginning to wonder if I should try a different delivery service.
I tried to add an item to my order because the app stated you could. The customer service representative told me it couldn't be modified. I then asked to cancel so I could reorder,upon which he told me cancellation is nonrefundable. Would I like to cancel?! Stupid protocol. Stupid rep. You would think that economic downturn would see improvement in services. Stupid me. Welcome to the age of deterioration...
Food not delivered. Card charged. No option given for refund only voucher to be used in 30 days. It was a large order so I incurred interest on card. Theft. Claimed that refunds take 90 days if authorised.
They charged me $534 without authorization. I have no subscription and have not ordered any food. When I confronted them, twice, they said they couldn't find the transaction. But I got the AliPayHK transaction information. Apparently when I installed the app I did give a permission to auto debt when using the app. But the app was deleted months ago because I found many bugs while using it and did not trust it. It's my fault I forgot to delete the permission. But it is not an excuse to just charge without authorization.
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