Review Time
Almost incomprehensible chat function that also confuses Italian and English.
When emailing customer service, the answer comes only after 3 days.
Old-fashioned and boring web layout!
BUT, the very best prices found in Europe make you satisfied in the end, especially because the delivery to Stockholm arrived correctly in good time in the right way :)
I recently purchased a running jacket from Mister Running and unfortunately experienced a clear quality issue shortly after receiving the product.
I contacted customer service #162160 on January 27 and provided a full explanation of the defect along with detailed photos. My request was acknowledged and a case number was created.
As I did not receive any response, I sent a follow-up email on February 4. This led to the creation of a second case number #163373 — however, despite now having two open cases for the same product, I still have not received any concrete reply from a customer service representative.
It has now been over 15 days since my initial request, while the automatic response stated that my case would be reviewed and handled as soon as possible.
I find this lack of communication particularly disappointing for a technical running product and for a retailer that promotes customer service and reliability.
At this stage, I am still waiting for a proper response and a clear resolution to this issue.
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Un’esperienza di acquisto unica al servizio della tua grande passione per il running. Semplicità nella navigazione, assortimento infinito, prezzi convenienti e consegne veloci fanno del nostro store online il leader incontrastato nella vendita di prodotti per il running. Che tu sia un principiante o un maratoneta esperto, nel megastore avrai a portata di clic tutto il necessario per le tue corse: dalle scarpe da running più ricercate all’abbigliamento tecnico per correre in tutte le condizioni climatiche.See more
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