Review Time
Outstanding experience – highly recommended!
I had a fantastic experience shopping at fragstore.com. Every aspect of my order was handled perfectly – from the fast shipping to the high quality of the products. A huge shoutout goes to the support team, and especially to Anastasia, who was incredibly helpful and professional throughout our communication.
Bad packaging,but miraculously the figure is well enough. Even after stating that it will be packed with bubble wrap,there weren't any. Just little piece of brown paper,only on one side. Update: The issue wasn't how the delivery company handle the package,but how it was initially packed. Reusing old cardboard boxes (not the thickest ones) and putting single piece of brown paper on one side,speaks on its own.
Outstanding experience – highly recommended!I had a fantastic experience shopping at fragstore.com. Every aspect of my order was handled perfectly – from the fast shipping to the high quality of the products. A huge shoutout goes to the support team, and especially to Anastasia, who was incredibly helpful and professional throughout our communication.
This was my first time purchasing a figure from overseas, but shipping was fast and it arrived in Japan in about 10 days. The condition of the product was excellent and perfect. I also made several inquiries, and the staff member Anastasia always responded kindly. I am very grateful. It was my first time, so I was very nervous, but thank you for delivering it all the way to Japan! I will use your service again!
The products are good (5/5). The customer support is terrible (1/5).I placed an order for 3 items. After a week of silence, I asked for an update and was told the package was lost in transit. They sent a replacement. Mistakes happen, so I let it go.When the replacement arrived a week later, it was missing a product. I emailed the agent I was previously talking to with photo proof showing only 2 items. Complete silence. I called the phone number on their website countless times. No answer.I finally emailed their main support address with the photos again. Two days later, they replied that "based on their warehouse reports," the shipment was correct and they refused to do anything about the missing item.At this point, I filed an official ECC (European Consumer Centre) complaint and posted critical reviews. Only after public pressure did they suddenly reach out and agree to send the missing item.You will get good products, but if anything goes wrong, expect to be ignored and stonewalled until you force their hand. Buy at your own risk.
Ordered a big Illidan statue 2 weeks ago with the Blizzard deals on the site. Paid foe the order, was sent very fast and arrived in perfect condition, these guys have my trust and I will definitely buy again in the future! Thank for the great service!!
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At Fragstore, the online shop for gamers, geeks, and pop culture fans, you can get premium-quality statues, figures, apparel, and collectibles from favorite fan universes, as well as amazing gaming peripherals such as keyboards, mice, mousepads and gaming chairs.
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