freakathleteessentials.com

4.4
4.4 Based on 160 reviews

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Average Rating

4.4

/
5

160 Reviews

5 Star
77%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
7%

All Reviews

Filter Reviews

Review Time

Michael Badger
Recently, I needed a replacement hip pad and reached out expecting a typical “out of warranty” respo

Recently, I needed a replacement hip pad and reached out expecting a typical “out of warranty” response. Instead, their team responded quickly, treated me with total professionalism, and replaced the part without hassle for free, long after my original purchase.Great customer service experience!

5
Date of experience: Feb 14, 2026
Blanche J.
Exceptional customer service that truly stands out.

The customer service from this company is genuinely outstanding. They respond promptly, actively listen, and make an extra effort to ensure everything is taken care of properly. It's clear that they genuinely care about their customers rather than just focusing on sales.

5
Date of experience: Dec 23, 2025
Jay Audit
Amazing equipment

Amazing equipment, and even better customer support. Highly recommended 👌

5
Date of experience: Nov 06, 2025
Jim Wooten
Elite level customer service

I reached out with several questions about my recent purchase of the Hyper Pro. Customer service responded to me very quickly and helped me with my issues. Several components looked slightly different in the setup videos, but this was simply due to a design change. One item I thought I was supposed to receive was not included, but they clarified that as well noting that it had been discontinued but was only an early promotion deal. Nonetheless, since they had several of these items remaining in inventory, they sent me one for free even though I was willing to pay. Awesome product, awesome customer service!

5
Date of experience: Nov 03, 2025
Aaron Hope
Quick

Quick, helpful replies from support about an item I purchased on FB Marketplace that needed a replacement part. Absolutely love my Nordic Hyper!!

5
Date of experience: Oct 31, 2025
Consumer
I am always thoroughly impressed with…

I am always thoroughly impressed with the responsiveness and thoughtfulness of the team at Freak Athlete. Whenever I need something they are always excellent and helpful. I’m very proud to be a customer and recommend them to everyone I know!

5
Date of experience: Oct 27, 2025
Jenny Hollingsworth
Refunded my shipping after showing them…

Refunded my shipping after showing them that google said they had free shipping. They didn't have to do that, but they did.

5
Date of experience: Oct 22, 2025
Friendly & Responsive

Disclaimer: item only just ordered, so review pertains to customer service not yet the products.Great experience so far, friendly and responsive team who went above and beyond to help. Excited to get the Hyper Pro set up! Happy to share more feedback once I’ve had some time with it.

5
Date of experience: Oct 16, 2025
Νίκη Παπανικολάου
Your team is very supportive and…

Your team is very supportive and helpful. Quick replies and clear answers. Thank you

5
Date of experience: Oct 10, 2025
Roy Garcia
Great customer service

Great customer service, fast response! Awesome ppl

5
Date of experience: Oct 10, 2025

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