free-now.com

4.5
4.5 Based on 140 reviews

FREE NOW is Europe's number 1 taxi app, operating in 100+ European cities. We are on a journey to make urban mobility better for passengers, drivers and communities, and to help cities move more freely. So sit back, relax and enjoy your journey with us....

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Average Rating

4.5

/
5

140 Reviews

5 Star
78%
4 Star
5%
3 Star
3%
2 Star
1%
1 Star
14%

All Reviews

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Review Time

Ross Ennis
Pls tell last driver ifvhe pulled overcwhen asked i wouldntbhavevtgrew uo on the speed bumps and i f

Pls tell last driver ifvhe pulled overcwhen asked i wouldntbhavevtgrew uo on the speed bumps and i feltnlike i was bring mugged for 200 quid, then ask him his new price

1
Date of experience: Mar 02, 2026
Variant Mike
Garbage app. Use Bolt instead. I have never successfully gotten a ride. The app cannot find a driver

Garbage app. Use Bolt instead.
I have never successfully gotten a ride. The app cannot find a driver in the Opera district of Paris?
The one time I secured a driver they went to gare de l'Est, nowhere near my location. I was charged €7 cancellation fee.
Don't use it.

1
Date of experience: Feb 17, 2026
Ken Herbert
Booked and paid for a ride. App said two minutes away, driver called me to say he had arrived, app s

Booked and paid for a ride. App said two minutes away, driver called me to say he had arrived, app still said two minutes away. Ride then cancelled by driver and I was charged £6. All this time we were standing in the kerb edge outside of our hotel. The ride NEVER APPEARED. I HAVE BEEN SCAMMED! UPDATE. WENT ON THE APP TO COMPLAIN AND GOT AN IMMEDIATE REFUND. GOOD SERVICE. THANKS!

4
Date of experience: Feb 15, 2026
John Corcoran
can you leave a 0 rating. This company have just made our night the worst. My wife got me concert ti

can you leave a 0 rating. This company have just made our night the worst. My wife got me concert tickets for a gig I was really looking forward to. We pre booked a taxi the night before and never showed up. When trying to call the driver twice got no answer. I was offered a ridiculous voucher for free now that lasts 30 days. I never get taxis as myself and my wife both drive so only use them for special occasions. I have not been so badly let down by a company in my life. SHOCKING

1
Date of experience: Feb 01, 2026
vincentlefebvre40
Outstanding service from start to finish.

Outstanding service from start to finish. The driver was polite, on time, and very personable. The vehicle was clean and comfortable, making the entire experience enjoyable and hassle-free. I strongly recommend this driver for anyone in need of dependable transportation.

5
Date of experience: Jan 20, 2026
Pete Howard
Concerns About Pricing Discrepancies in Busy Areas

Recently, the map feature is showing standard prices in busy locations, such as quoting 1.1 in areas that display 2.2. I'm puzzled by this situation. It seems to lead to drivers declining jobs and customers opting for other services. When a driver passes on a ride, customers often turn to alternative options, which negatively impacts the service.

4
Date of experience: Jan 05, 2026
Loek12396
Destination Address Change Issue

The app does not permit immediate changes to the destination address, which can lead to mistakes while typing. This resulted in me having to cancel the ride and incur a €5 cancellation fee. The friendly driver advised that if this happens again, I should leave the error as is, and they can adjust the ride to the correct location upon arrival.

3
Date of experience: Jan 04, 2026
Overall a good experience, but location accuracy needs improvement

Overall a good experience. The app is user-friendly and helped us navigate through Rome. However, the location locator lacks precision, and if a driver fails to arrive—like I experienced—there's no option for recourse.

4
Date of experience: Jan 01, 2026
Charlee
A driver obstructed the sidewalk, forcing me onto the road.

A driver obstructed the sidewalk, making me go onto the road with my toddler in the buggy to get past. The company should revoke this driver's license for endangering others. I took a picture that I wish I could share, but there's no option for that.

1
Date of experience: Jan 01, 2026
Excessive charges for a standard trip to the airport

I was billed 72 euros for a journey to the airport that typically costs between 35 and 40 euros: 60 euros for the base fare,
3 euros as a technology fee,
6 euros for a tip, which I did NOT choose. Is this now a requirement?

1
Date of experience: Dec 29, 2025

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