Review Time
Our company purchased two domains. Freeola & Get Dotted took our money, but after purchase, the domains were not added to our account. Worse, they were still available on the open market. We were forced to pay twice and with another provider in order to secure the domain freeola & get dotted failed to register. Despite repeated attempts to get a refund, they have failed to respond. The support and service is the worst I have experienced in 15+ years of dealing with multiple domain providers. I would never recommend this service to anyone.
Our company purchased two domains. Freeola & Get Dotted took our money, but after purchase, the domains were not added to our account. Worse, they were still available on the open market. We were forced to pay twice and with another provider in order to secure the domain freeola & get dotted failed to register. Despite repeated attempts to get a refund, they have failed to respond. The support and service is the worst I have experienced in 15+ years of dealing with multiple domain providers. I would never recommend this service to anyone.
I tried to renew, but integration with their sister company failed. I sent emails without any answers. Then i asked to cancel after 2days i was charged for renewal. The customer support was rude, and i was refused to obtain refund and cancel yearly subscription. Support was going in circles without effective solution. Very old fashioned ways of doing business.
Such a friendly, quick, budget-friendly and knowledgeable service! So refreshing to have a call answered within seconds and to speak to someone who instantly knows what you're talking about. Just had to move to a different service and the VoIP service provided by Freeola was incredible! Plus, a few years ago my parents properly PROPERLY locked themselves out of their email account - I remember thinking this'll take ages or won't happen at all - a fairly quick call and we were back in! Totally recommend, thank you! (And any managers looking at this, please do look at my name and the call logs - you'll see what I mean 🙂 )
I was amazed when I got a call from Nicholas at Freeola asking why I had bought a VOIP connection device without having a VOIP connection. I told him I believed I had signed up for one but he told me I had not. Nicholas then spent over half an hour talking me through the process and getting me signed up. Unfailingy polite and helpful. Outstanding.
Like others, I am yet again experiencing email outage for days. This happens every year and more than once a year. Sorry, but I’ll be prioritising leaving freeloa. This is one time too many. Busiest time of year. Missing valuable repeat customers orders. If I am unreliable, my customers just go elsewhere. I have to do the same with freeola.
Yet again service outage - really not good enough for businesses dependent on online sales, and again no emails. This is now twice within 6 months and would indicate Freeolamail is not a reliable provider. Current outage is now almost 24 hours long, and with no clarity on when services will be back on line. This is costing our business massively...the week before christmas! Causing untold harm and business interruption, just not good enough.
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Freeola is a UK internet service provider offering high-quality, low-cost internet services. Whether you're a business, club or family, setting up your website and email for everybody is easy. It costs just a few pounds each month with Freeola’s fast, reliable, unlimited services. We even include free email and unlimited web-site options with some of our products or broadband packages.
In addition to web hosting and email on all of your devices, Freeola offers an easy-to-use website builder complete with unlimited hosting, a set of top-class internet security products and a worldwide webmail platform. Plus, don't miss our broadband connections without commitment, superfast broadband with unlimited data, and cheap domain names from GetDotted.com (part of Freeola).See more
