Review Time
I’m updating my previous review because, after the initial 3 weeks silence, FreshTunes support was very quick to resolve my issue. My account has been reactivated, and I’ve regained access to my catalog and balance.
However, I must leave a crucial warning for other independent artists: read the fine print regarding account inactivity. I discovered that their Terms and Conditions include a clause stating that if an account remains inactive for a certain period and it's blocked due this fact, a $100 reactivation fee is charged directly from your balance (or whatever amount is currently there if it’s less than $100).
The distribution works well and support eventually responds if you push, and when it does it's kind and quick solve requests, but keep your account active or you might lose your earnings to this 'maintenance' clause.
I had a fantastic experience with quick results, allowing me to release wonderful music even on a free plan. You can get your music on platforms like Spotify quite fast, and I would certainly recommend it. The only reason for not giving five stars is that I didn't receive my login for the music platform, which is causing issues with claiming my artist profile. If the support team sees this, please address it. Artist name M.F Geeky. Thank you!
I had a wonderful experience releasing music thanks to their quick turnaround, even with the free plan you can get music on Spotify fairly fast. I would definitely recommend it. The only reason it's not five stars is that I didn't receive my login for the music platform, which is causing issues with claiming my artist profile. If the team is reading this, please look into it. Artist name M.F Geeky. Thank you!
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