Name: ft.com
Telephone: 000000000
Rating: 2.1

Alexa Brooks Guest

Disappointing customer support.

The customer support team is unprofessional, incompetent, and rude. I advise against subscribing to home delivery; the distribution process is grossly inefficient.

Date of experience: Mar 23, 2025

Harvey Wright Guest

1 year ago

Paid for a subscription but received nothing.

I thought I was getting a good deal with both the paper and digital versions six days a week. However, I never received either, and the support team is unhelpful. It's a waste of time dealing with them. I recommend avoiding the paper altogether.

Date of experience: Mar 10, 2025

Noah P. Guest

1 year ago

Not applicable review.

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Date of experience: Feb 27, 2025

CesarEsMiAmor37 Guest

1 year ago

Questionable billing practices.

My main issue is that when I canceled my subscription, they attempted to charge me for another year. I had tried to cancel a month earlier, and they assured me it was done, yet they continued billing me.

Date of experience: Dec 31, 2024

Joyce Howard Guest

1 year ago

Wish you could pay for subscription in advance

Really enjoy the journalism but wish I could pre-pay my subscription. Instead, the staff tell me the computer says no. I want to give early money to journalism but the FT won’t accept 😔

Date of experience: Dec 29, 2024

Sebastian Wilson Guest

1 year ago

Love the paper but terrible digital support

Love the paper and its content but with a huge issue with its digital version: the process to subscribe to the digital paper through apple’s iOS store does not work. Paid £300+ for the annual subscription about 10 days ago and still have no access to the digital paper. Raised an issue with both FT and Apple to no fix. With FT customer service, I went through at least 6-8 email correspondence and in the end, they told me to request for refund from Apple. Flabbergasted, I am thinking isn’t that like telling your loyal reader who’s trying to switch to your digital paper that I don’t want your business? Shameful that such a prestigious paper has terrible customer service for its digital paper.

Date of experience: Dec 12, 2024

Wolfgang Morgan Guest

1 year ago

Great value for money

I have been using the Financial Times as my main source of financial information for the past two years to manage an investment portfolio.There is a great range of tools and features. I find their equity screener and other market data to be excellent value for money. Using the FT along with other sources makes it easier to do high level research and follow updates/publications before diving deeper in a company's published accounts.I find it very easy to make comparisons between equities due to the standardised financial statement templates. I would highly recommend to any business/investment professional.

Date of experience: Dec 10, 2024

DR62 Guest

1 year ago

Good journalism

Good journalism, you know what you get, bias often disclosed. Worth the price

Date of experience: Nov 28, 2024

Mia Brooks Guest

1 year ago

Very expensive and keeps going up

They tried to sneak in an increase of over SGD100 on to my already expensive subscription after 5 years to make it around SGD565 per year. Honestly, I value good editorial but this is widely expensive and just not worth it anymore.

Date of experience: Oct 03, 2024

Hayden Guest

1 year ago

paid subscription but no paper

I‘ve been a loyal subscriber of the FT for nearly 15 years. During that time I always paid my subscription on time, only recently for another year. Four weeks ago and without any notice the FT stopped sending me my paper. I wrote them several times but only received an automated message claiming that they will get back to me. They never did! If the FTs journalistic integrity equals their customer service‘s I should cancel asap anyway. The money for a whole year subscription is most likely down the drain though.