Review Time
Very disappointing for such a respectable paper to have such appalling level if customer service and dodgy T&C were money are taken from account WITHOUT customer knowledge. We were renewed for a year prescription £478 without our knowledge. Money were just taken of our business account.Tried to call, but operator put the phone down on me once she learn that we are not happy not to receive refund for something we didn't ask.Second attempt - Live Chat. It crushed on the same note.Apparent there is no cool off period for 2nd year subscribers. I hope FT can change this terms.
I have found FT customer care absolutely diabolical over the last 12 months of my digital subscription ( now cancelled)I have spent many hours both on the phone and on the chat "service" when for no apparent reason I lost access.Just as it seemed I was getting somewhere up pops the message "Sorry but we are experiencing technical difficulties at the moment..."This has happened far too many times to be coincidence. Cynical, manipulative, unethical. Seems to be "staffed by people who couldn't care less and/ or have no empowerment to do anything to help you anyway.Beyond frustrating. Absolutely appalling. J Watmough
Called me out of the blue to discuss my subscription, said there might be a delivery issue. Yes, you have failed deliver a paper while still charging, refused to refund. I'll let the reader form their own view what taking payment without delivering a product is called.
Didn't notify me that my subscription was renewing back in 2020, so I've been paying for a year without even realizing it.... Immediately canceled when I found out, but the money I paid last year is obviously gone. Since I didn't even know I was subscribed, I obviously didn't read the paper and literally just wasted around 1300 hkd (a bit less than 200 bucks)... thanks for nothing FT! P.s. I think it's required by law that companies inform customers of their subscriptions BEFORE it's time to renew, which FT failed to do last year... so there's that......
A left wing partisan rag pretending to be centrist paper. They regularly kill the comments sections so they prevent critique of their garbage pieces that comes across as marketing for left wing candidates. Also, the pricing, for what you get, is outrageous.
The FT did a good job initially by reporting that the Royal Charter professional body the Institute and Faculty of Actuaries (IFoA) were ruled by a British Court to have breached the Equality Act race discrimination in giving British actuaries only 2 exam opportunities a year compared to 4 for Indian nationals. Sadly however the FT didn't follow up with more stories about IFoA.
AVOID!!!Puts spyware on your device without letting you read anything. This is even after selecting No to all cookies and saving. They are a scam putting lots of click bait on Google then not even letting you read one word of the article that caught your eye.On my device they put shortcuts to themselves so now a complete resetting and clearing of unwanted cookies is required.
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