Name: fullcompass.com
Telephone: 8003565844
Rating: 5.0

Christian Wiles Guest

I recently ran into two separate issues with a pair of older studio monitors that I purchased nearly

I recently ran into two separate issues with a pair of older studio monitors that I purchased nearly five years ago. Both units began failing in different ways, so I opened support tickets with the manufacturer and with Full Compass.

Within 24 hours, Full Compass responded with a clear, expedited, and very reasonably priced plan to resolve the issues. I was able to move forward immediately with their solution.

Part 1 of 2 was delivered today (Feb 19).

Customer support is critical to the strength of a brand and the long-term trust of its customers. Full Compass demonstrated exactly what responsive, solutions-oriented service should look like.

Although the other required part will take an estimated 4–6 weeks to arrive, I have full confidence that once it is available, they will ship it promptly. I truly appreciate the quick turnaround, professionalism, and clarity throughout this process.

My experience has been outstanding, and I wanted others to know what a fantastic company Full Compass is to work with.

~Christian

Date of experience: Feb 19, 2026

CLAIBORNE Guest

5 months ago

Great service

Great service, very helpful. Glad to be back buying things from you again.

Date of experience: Sep 29, 2025

Ryan G Guest

5 months ago

What more could you ask for?

Great Prices Great Selection Great Sales people. What more could you ask for? Shipping was fast and free on most orders as well.

Date of experience: Sep 26, 2025

Glenn Peters Guest

5 months ago

Quick

Quick, everything that I needed was in stock.

Date of experience: Sep 25, 2025

Darryl Abbott Guest

5 months ago

My replacement part for my bass amp was…

My replacement part for my bass amp was not in-stock and had to be shipped from another place. I wasn't expecting it for another week.it arrived Friday and I had enough time to repair my amp before the gig Saturday. Great service and shipping was well protected and fast!

Date of experience: Sep 19, 2025

Steve Guest

5 months ago

Working with the sales rep

Working with the sales rep, he always finds what we need and is sure to follow up that everything worked out.

Date of experience: Sep 19, 2025

Debbie Prevratil Guest

5 months ago

Luis made ordering easy and efficient…

Luis made ordering easy and efficient and was able to go back into our records and find the correct part we needed for our equipment.

Date of experience: Sep 15, 2025

EUGENE UMAN Guest

6 months ago

Friendly, knowledgeable service

Chris was super-helpful and was able to find us the products we needed, expedited shipping, and helped make sure that our non-profit status was up-to-date.

Date of experience: Sep 02, 2025

Cory Leblanc Guest

6 months ago

Full compass beat the price by for. I shopped around and decided to go with full compass.

Sales person was nice and helped me out a lot on my new purchase of the QSC KC12.

Date of experience: Aug 22, 2025

Jim Carr Guest

7 months ago

First Lutheran Church, Brodhead sound system upgrade.

Nick Brown was very patient with me while searching compatible mixers and amplifier for our church. I wasn't sure of I needed for our church sound system. Nick and Aron Carr were very prompt on not only securing the products, but having the whole system installed and operating in less than a month. Today was the first day using the new system during church service. Everything worked well, outputting clear, strong audio! My hat's of to Full Compass Systems and Nick suggesting we use Audio Contractors for the installation.