poolpurefilter.com

4.6
4.6 Based on 20 reviews

Poolpure was founded in 2007 by a team of engineers and pool enthusiasts who were frustrated with the high cost and low quality of pool filters on the market. They set out to create a better filter that would be more affordable and efficient, and they suc...

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Average Rating

4.6

/
5

20 Reviews

5 Star
85%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
10%

All Reviews

Filter Reviews

Review Time

Cataldo Scarantine
I purchased a POOLPURE PLFPXST150…

I purchased a POOLPURE PLFPXST150 filter for my pool… after about 3 months it started to deteriorate… I contacted customer service and Anna was very quick to respond… and she stated she was sending me a free replacement … it has a 1yr manufacture warranty ! Thanks you Anna for all your help! :)

5
Date of experience: Sep 05, 2025
Robert Walshon
Bait and switch

I thought I was buying from poolpure but it appears fulfillment was filter care. I accidentally ordered the wrong filter and now ups wants more to send it back than the cost of the filter. Now I am stuck with a filter that I can’t use. Never again will I purchase from you again!

1
Date of experience: Sep 03, 2025
David Hildreth
Good service fast delivery and great…

Good service fast delivery and great product

5
Date of experience: Aug 28, 2025
don simpson
Skimmer arrived and worked great,but…

Skimmer arrived and worked great,but after a few times it stopped operating properly,was not going forward.After contacting customer support Anna,she forwarded a short video and my concerns to their tech support.The end result was a full refund. Anna was very helpful and the refund was issued rapidly. Would not hesitate to purchase from pool pure. Product seemed well built.Suspect I just got a bad on

5
Date of experience: Aug 12, 2025
Eduvijen Thomas
Easy to order

Easy to order and received filters right away. Thank pool pure!

5
Date of experience: Aug 06, 2025
Jimmy Dennis
Anna provided amazing customer service…

Anna provided amazing customer service and was extremely helpful. Because of Anna, I have a very positive perception of Poolpurefilter. I know that Anna went above and beyond for me and I am thankful!

5
Date of experience: Aug 01, 2025
Jason Wright
Pool Filter Tear

Pool filter developed a tear after 2 weeks of use. Reached out to the company and they sent me a new filter free of charge. Great customer service. Thank you.

5
Date of experience: Jul 09, 2025
Donna Lappin Nicho
I emailed Poolpure to request advice

I emailed Poolpure to request advice or suggestions for a skimmer that had stopped charging properly - more than 30 days after purchase and no longer within the return period. Anna responded promptly, providing helpful pictures and diagrams to try. After attempting repair, she provided an unexpected refund! Her emails were courteous, prompt and helpful. Very much appreciated.

5
Date of experience: Jul 08, 2025
Matthew Ibbett
Excellent customer service

I purchased one of Pool Pure's robot skimmers and despite a recent power issue the product was working great. I contacted customer service at PP and Anna worked with me to resolve the issue. She provides excellent customer service and is quick to reply to messages. All in all I'm not judging PP harshly for the robot's problem as Anna and the PP team were great to work with.

4
Date of experience: Jul 01, 2025
robert malone
Prompt delivery

Prompt delivery. Reasonable, fair, competitive prices. Repeating customer.

5
Date of experience: Jun 19, 2025

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Business Details

  • Poolpure was founded in 2007 by a team of engineers and pool enthusiasts who were frustrated with the high cost and low quality of pool filters on the market. They set out to create a better filter that would be more affordable and efficient, and they succeeded with the launch of their first product, the Poolpure Cartridge Filter.

  • email service@poolpurefilter.com
  • language https://poolpurefilter.com

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