Review Time
My partner purchased a Siser Juliet which arrived September 25. Having used the machine very infrequently we were disappointed when it failed completely prior to Christmas. Despite three emails and attempts to contact via WhatsApp the company have failed to respond. Do not trust this company with your money
My partner purchased a Siser Juliet which arrived September 25. Having used the machine very infrequently we were disappointed when it failed completely prior to Christmas. Despite three emails and attempts to contact via WhatsApp the company have failed to respond. Do not trust this company with your money
I have just ordered again from this company and despite reviews I see complaining about service I found service great, I had a few questions about which adhesive to order and through Whats app was given lots of advice. I ordered on Saturday it was clear order had been dispatched on the Monday as Tracking was provided unfortunately company used were looking to be slow with delivery, I contacted mainly to advise that the company were not good they intervened and I ended up getting my order exactly week later Saturday. so I have no complaints .
Deciding to try out some UK suppliers in a effort to reduce the shipping time of overseas suppliers. First up G.A.B Vinyl. First, they split the five-item order without advising. This already was concerning because their website claims quicker shopping and I was concerned that I could not complete my project in time. When the first delivery notification arrived it detailed three items; two arrived, and the invoice detailed different items, some crossed out as a back order. This was concerning as the company hadn't been communicating at all. When the second order finally arrived, it had two items, meaning I was missing one item. Again, the invoice was incorrect. Unfortunately, the missing item was the base, which meant I could not even start the project. Contacted the company, who immediately said they had sent the item in the first parcel indicating I had managed to miss seeing it - !?! How do you not see a metre roll of neon pink vinyl? When I responded, they then concocted some story about sending a sample piece twice, as if this was perfectly exchanged for a metre roll of premium vinyl in a completely different colour. Their communication was acustory from the start and at no point did they provide anything close to customer service. Concluding with flinging a refund at me for the missing metre without again even communicating. So the other items are wasted money because I am still without the base for the project. Their products are expensive plus without quick delivery and by under packing orders, they astronomically expensive. Be very wary of this company, they are definitely up to sneaky tricks and their staff have no idea how to speak to customers. Never before had a company failed to deliver a five-item order or even come remotely close to messing up this badly before.
I've ordered a few times and service seems to be getting worse so I won't be ordering again. Orders 10+ days to be dispatched. Every order I email to chase them 3 times and I never get an apology or an explanation and last time they promised to refund me and never did.
After reading the odd reviews about slow dispatch, etc. it made me a tad nervous to buy from G.A.B Vinyls as I had never purchased from them before, but I gave them a go and I’m so glad I did! They have a wide variety of products to choose from at very competitive prices! And the delivery was so speedy! I placed my order on Saturday 18th November and I have just received my order today! (Tuesday 22nd November) The order was packaged very securely, too! I will definitely be buying from G.A.B vinyls again! 😄 5*
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Here at G.A.B Vinyls, we are the Authorized Craft Reseller in the UK for Siser HTV products. When purchasing Siser products from us you know you are getting authentic Siser products with the highest quality possible, for all your crafting and business projects.
We have many ranges in stock. If you are looking for a particular Siser product that's not on our website, pop us a message and we will get this in stock for you.
We also stock a variety of Self Adhesive vinyl too. From Oracal to Ritrama.
Happy Crafting :)See more
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