Review Time
*** Avoid at All Costs – Serious Issues With Service Charges and Mis-Selling **
I strongly advise anyone considering buying from **Galliard Homes** to think twice and speak directly to existing leaseholders before making a decision.
As a leaseholder, my experience has been extremely negative. Service charges have **skyrocketed** over the last five years, rising from around **£2,400 to £7,500 per year for a single flat**, with little transparency or justification. Many of us believe these charges are excessive and unfair.
These excessive service charges have had a **direct knock-on effect on property values**, with flats in the building **losing up to 40% of their value**, making them difficult to sell and leaving leaseholders financially trapped.
There are also serious concerns around **mis-selling**. The actual internal flat sizes are **smaller than what was stated in the contract**, something buyers only realise after moving in.
Electricity charges are unusually high, and on top of that, managing agents add **up to 200% commission on maintenance and repair jobs**, massively inflating costs for leaseholders.
The lifts are another shocking example. Required works were ignored for years, and now—after five years of inaction—leaseholders are being forced to cover a **£1.7 million bill** to fix problems that should have been addressed long ago.
Living conditions have also affected residents’ **health and wellbeing**. There is no clear or reasonable procedure for opening windows or accessing fresh air, while additional charges are imposed—something that should never be acceptable in a residential building.
Do not be misled by the **suspicious number of 5-star reviews**. If you want the truth, visit Trinity Square and speak to any leaseholder directly. You will hear a very different story.
**Avoid Galliard Homes at any cost.**
Subject: Review Placement - Declining Request to Move
I'm declining your request to move this review from Galliard Homes to GEM (Galliard Estate Management Limited).
My reasons:
1. Inseparable entities - GEM is not independent from Galliard Homes. It shares the Galliard brand name and is managed by the same directors (David Conway, Richard Conway, and Julian Harper-Brown). This is a distinction without a difference.
2. Developer accountability - Galliard Homes marketed and sold this property with service charge estimates of £4.26 per square foot. The subsequent 85% increase to £7.88 per square foot occurred under management you established and control. You cannot separate sales promises from management delivery when they're part of the same corporate structure.
3. Buyer transparency - Prospective buyers research "Galliard Homes," not subsidiary management companies. They deserve to know that purchasing a Galliard Homes property means being managed by GEM, with the service charge practices I've documented. Hiding management issues behind a subsidiary denies buyers the information they need to make informed decisions.
4. Corporate responsibility - Creating a management subsidiary doesn't absolve the parent developer of responsibility for how their buildings are run, particularly when directors overlap and the brand name persists.
The review accurately reflects my experience as a Galliard Homes purchaser and leaseholder and will remain here. If GEM wishes to be reviewed separately, those reviews will be in addition to, not instead of, this.
Subject: Review Placement - Declining Request to MoveI'm declining your request to move this review from Galliard Homes to GEM (Galliard Estate Management Limited).My reasons:1. Inseparable entities - GEM is not independent from Galliard Homes. It shares the Galliard brand name and is managed by the same directors (David Conway, Richard Conway, and Julian Harper-Brown). This is a distinction without a difference.2. Developer accountability - Galliard Homes marketed and sold this property with service charge estimates of £4.26 per square foot. The subsequent 85% increase to £7.88 per square foot occurred under management you established and control. You cannot separate sales promises from management delivery when they're part of the same corporate structure.3. Buyer transparency - Prospective buyers research "Galliard Homes," not subsidiary management companies. They deserve to know that purchasing a Galliard Homes property means being managed by GEM, with the service charge practices I've documented. Hiding management issues behind a subsidiary denies buyers the information they need to make informed decisions.4. Corporate responsibility - Creating a management subsidiary doesn't absolve the parent developer of responsibility for how their buildings are run, particularly when directors overlap and the brand name persists.The review accurately reflects my experience as a Galliard Homes purchaser and leaseholder and will remain here. If GEM wishes to be reviewed separately, those reviews will be in addition to, not instead of, this.
I recently bought my first home with Galliard Homes and I honestly couldn’t be happier. As a first-time buyer, I went in the process expecting it to feel overwhelming, but the whole journey was much smoother than I’d imagined. The team were on the ball, especially when I had (a lot of!) questions. They made sure I never felt rushed and everything was explained clearly so I always knew what was happening & when.The finish of the flat is great, it all feels good quality and is well designed. It feels modern but still warm, and most importantly, it already feels like home!! I have barely had to put the heating on this winter which is a real plus!!Buying your first place is a huge milestone, and I’m really happy with how it’s turned out. Their recommended solicitor was also brilliant and the communication was on point.
My journey with Galliard Homes has been a bit of a roller coaster, but it ultimately turned out very well and the team at Galliard, who helped me through the process, were great. Joe Neidus especially was extremely responsive and knowledgeable, and knew how to get things done whenever I needed whether that was before or after I moved in. Aside from a few administrative issues which prevented me from moving in for a few months, the property is of great quality and the area is developing nicely. I appreciate the responsiveness of the team whenever there is an issue. I look forward to seeing how Galliard develops and how the area around the property becomes better for residents.
My business went bankrupt during covid, and my health took a turn for the worse, and as a result I had no means to take out a mortgage for an off plan flat which I was decieved into paying double the price 3 years prior .I sent them email after email (through my solicitor ) to try and reach some sort of agreement, or even get a portion of my £75k deposit back, but these money hungry vultures were too busy with their tight daily routine to even bother agreeing to a f2f meeting with me , and I ended up loosing my hard earned cash. Disgusting, unethical, zero moral of a company. This happened in 2021, I have just found their trust pilot page. Update. 19.12.25Very generous of you to reply to me after months of requesting one (over 4 yrs ago) through a solicitor you Co advised me to use when Galiards mis-sold me an off plan property for a price no agency was able to put on the market for me, as it was sold to me at 20k more than same size properties you had on the market (which I found out very late as one of your recommended estate agents advised me) 3 years before! In essence, which is again not surprising, you’re telling your legal department didn’t receive any request from my then solicitor back then? I will take this up with him this very week. After all, I picked him from a list of your own recommended solicitors. Yes there are risks, but as a corporate company you have zero values, no morals (I was battling Thyroid cancer) you lie through your teeth to get every last penny you can from vulnerable individuals such as myself, a whole package of lies and deceit to be honest, and you have the audacity to advertise yourself otherwise. Absolutely disgusting
This building company are crooks and their property management company are inadequate and incompetent. Building is full of issues and they charge huge service costs which increase year on year, for an astonishingly poor service to manage a building which they are paid to do. I would never buy or rent from this company, awful.
If there were zero stars, I would give them. The way Galliard Homes has handled the balcony and cladding works in my building is nothing short of a disgrace.First, some genius thought it was acceptable to leave balcony floors completely unfinished during works. Then, in another stroke of brilliance, they decided the best way to “protect” flats (most of which have carpets!) was to drag heavy, rusty metal plates through them. I have a beige carpet and a spotless home, and I had to watch this idiotic decision destroy both.Within 15 days, the plates were orange with rust, screws coming loose and needing to be fixed again. And instead of fixing the problem properly, Galliard’s “solution” was to paint the plates — yet another pointless disruption.Every visit from their so-called team is chaos. They arrive unprepared, with nothing, and I’m forced to cover my entire flat to stop dust, filth, and strangers with filthy shoes ruining my carpet. I’ve even had to protect my own white bed and sofa from their careless handling of materials.The final insult? Workers sanding the balconies, filling my flat with clouds of rust, followed by the stench of paint thinner, but clearly, Galliard doesn’t care. Do they realise people actually LIVE in these flats? That people have children, pets, or health issues? Clearly not.The level of negligence, disrespect, and sheer incompetence is astonishing. Are residents supposed to suffer endless disruption, health risks, and damage — and on top of that pay for it? Because make no mistake, we are already paying for these ridiculous decisions, in money, time, and health.Galliard Homes has shown me one thing: they are absolute champions in incompetence, greed, and complete disregard for their residents.Avoid them at all costs.
For over 2 years, Galliard Homes Senior Leadership (including Stephen Conway - Chairman) have continuously failed to directly address building structural issues and extortionate Service Charges impacting Leaseholders.Continuous failure to directly reply to emails and return phone calls from Leaseholders.Galliard Homes built and sold properties to Leaseholders but have refused to take ownership of how these properties have caused untold damage (Health & Finances) to Leaseholders.I strongly recommend that no individual purchase a property from Galliard Homes,
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Founded in 1992, Galliard Homes is one of London and the South East’s leading developers. Over its 30-year history the Galliard Group has evolved from its residential property origins to be a leading authority and expert in construction and the development of large mixed-use schemes.
The group has a development portfolio including nearly 7,500 homes, with some 1,000 homes currently being marketed for sale, and 1.1 million sq. ft. of consented commercial space. In addition, Galliard Homes has over 1,700 consented affordable homes with 760 currently in development. Through strategic joint venture partnerships Galliard Homes has steadily moved into other key cities throughout the UK, which together, will deliver over 4,000 new mixed-tenure homes in Birmingham and Bristol. See more
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