gamzooutlet.co.uk

3
3 Based on 20 reviews

At Outlet, we're dedicated to transforming your home with stylish, comfortable, and affordable sofas. With a wide range of options to choose from....

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Average Rating

3

/
5

20 Reviews

5 Star
41%
4 Star
9%
3 Star
0%
2 Star
5%
1 Star
45%

All Reviews

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Review Time

Smooth browsing experience for finding the perfect sofa

The site was very user-friendly while I was looking for a corner sofa. I found exactly what I wanted and reached out to the service. They addressed all my inquiries and delivered the sofa on schedule. The corner sofa met my expectations perfectly, with no surprises. Thank you!

4
Date of experience: Jan 17, 2026
Jack Smith
Concern Over Sofa Purchase and Lack of Communication

We purchased what seems to be a lovely two and three-seater sofa, but we have received NO updates from the company. I reached out via email, and they mentioned they would contact the courier and follow up with me. I'm quite anxious as I've seen some very negative reviews 😞. I'm worried about being scammed and hope I can recover my funds if necessary.

1
Date of experience: Jan 12, 2026
Beverly Parker
Fantastic Corner Sofa and Swivel Chair!

We purchased a corner sofa and a swivel chair in grey, and they look beautiful. This is our second experience with this service, having previously ordered a black corner sofa and a black three-seater. Both times, we have been extremely satisfied with the quality. They look amazing, offer great value for money, and the delivery is prompt—usually within two weeks. The team is efficient and contacts you quickly to discuss delivery needs (like stairs) and to set a date. They provide a time frame and call you half an hour before arrival.

5
Date of experience: Jan 09, 2026
Valerie Morris
Communication Issues with Sofa Set Order

We purchased what we believe is a beautiful two and three-seater sofa but have had no communication from the service. After emailing them, they mentioned they would reach out to the courier and get back to me. I'm quite anxious given the negative reviews I've seen. I hope I haven't been scammed and can get a refund if necessary.

1
Date of experience: Dec 31, 2025
Frederick
Received Only Half of the Sofa

I am currently sitting with only half of the sofa. They 'forgot' to load the other half onto the van. You get what you pay for, dealing with what seems like incompetent service. It's best to look elsewhere.

1
Date of experience: Oct 09, 2025
nicothebest04
Disappointing Experience

It took a long time for the delivery. After only a short period of use, one side of the sofa collapsed. I tried to reach out for assistance, but they either ignore my messages or claim they haven't received them. This primarily happens on the platform, so consider yourself warned. I'm now contacting the ombudsman. I wish I had invested in a second-hand leather sofa instead.

1
Date of experience: Sep 07, 2025
Elektra Lewis
Overall Good Service

I ordered a new sofa on August 29th, and it arrived 10 days later, which I found acceptable. However, it hasn’t worked out for me as it has exacerbated my back pain and sciatica due to its hardness. I reached out to the seller, who kindly arranged for a return and contacted me about my concerns. Overall, I appreciate the great service.

4
Date of experience: Aug 29, 2025
Rick W.
Poor Customer Service

If you're looking for a company with poor communication and a terrible delivery service, this is the one to choose. My sofa arrived late and damaged, and I had to enlist a neighbor's help to carry it up the stairs because the courier wouldn't fulfill the agreement. Very disappointing service.

1
Date of experience: Aug 18, 2025
Nadia Hughes
Damaged Sofa and No Response

We ordered a sofa that arrived damaged. After emailing about the issue, we received no response.

1
Date of experience: Jul 09, 2025
Bella Brown
Lack of Communication After Order

I ordered two sofas on July 7, 2025, and received only one message stating they would deliver in one to two weeks. Since then, there has been complete silence. I've tried calling, texting, and emailing, but no one responds. I'm really worried that I've been taken advantage of.

1
Date of experience: Jul 07, 2025

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Business Details

  • At Outlet, we're dedicated to transforming your home with stylish, comfortable, and affordable sofas. With a wide range of options to choose from.

  • language https://gamzooutlet.co.uk

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