Review Time
Company refusing to refund and they’ve offered me 40% refund of the watch to keep it, I was on holiday so couldn’t return during the frame time so accepted the 40% now they are denying that. Phone doesn’t stay in water too long, easy to scratch, not really good investment for £79 plus
My previous smartwatch was a Garmin. This one has more features, is just as accurate at tracking GPS routes, and is very nice. The battery was at 86% when I received it, and after 10 days of use, it's at 72%.The app is simple and intuitive. Connection is immediate. The manuals, both for the watch and the app, are in perfect Italian.
I contacted customer service to ask for some clarification regarding the purchase of a charging cable (I had lost mine) and they sent me a new one completely free of charge, not even shipping costs. Really BRAV! I'm completely satisfied!
First of all, the kindness and professionalism of the staff who assisted me until my purchase arrived. The product is fantastic, sturdy and well-made, with attention to every detail. I definitely recommend it.
Received our 2 watches and both were faulty given inaccurate information & data. Sent email it’s bounced back not a valid address found another email eventually went through, received one back the next day telling me to reset watch & app still not correct, so asked for a full refund. I then had to go through a portal very confusing buy a returns label at a cost of £1 then had to take it to a parcel drop of point. To be on the safe side I decided I would at a cost to me off £10.25 get it special delivery and signed for. Thank god I did as it was returned to me the next day with refused on the parcel. So if I had not off done that the parcel would have gone missing. I have now done a chargeback at they don’t refund until they have watches back.
GARD PRO has a staff with great customer service attitude, very responsive - I was well impressed by their quick response when I needed and asked for support, it actually happened during traditional end of the year holiday time - THANKS!/ GARD PRO ha uno staff molto reattivo. Sono rimasto molto colpito dalla loro rapida risposta quando ho avuto bisogno e ho chiesto supporto, durante il tradizionale periodo delle vacanze di fine anno - GRAZIE MILLE!
I gifted a GuardPro watch to my wife, and she really liked it and has started using it. So far, it is working well and feels nice. It shows all the important health-related features. We need to continue using it to review the long-term experience. If it performs well over time, has good durability, and comes with reliable warranty support, we will definitely recommend this GuardPro health-series watch to others.
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