Review Time
Absolutely terrible customer service. Their return policy clearly states that if you reach out to customer service by email, they will provide you with return instructions, including a return address. When I reached out to customer service, they asked me if I wanted to exchange the product that I had purchased I stated that know these boots were for a very special occasion, and a new pair of boots would not arrive in time. I simply just wanted to return the pair of boots and receive my money back. I understood that shipping and handling for the return would be my cost that was not a problem. The response from customer service was non-satisfactory. They stated that they could then only give me a 30% discount on my next order which was worse than the first offer to begin with. I said again no I simply just wanted my money back. I also reminded them of their own policy, the communication ended there now I have to find a way to sell these boots privately. I should never have had to deal with this. This company lies!
Website said boots were in stock and boots would ship 1 -3 business days. It's been 12 days and no word on shipping. Bought them for my granddaughters 16th birthday celebration on Feb. 14. They emailed me stating they were going on vacation and would look into it when they get back! What company does that?
Website said boots were in stock and boots would ship 1 -3 business days. It's been 12 days and no word on shipping. Bought them for my granddaughters 16th birthday celebration on Feb. 14. They emailed me stating they were going on vacation and would look into it when they get back! What company does that?
Beware!!!Ordered boots. Got email confirmation. Nothing else happened. Weeks and weeks went by, never got a shipping notification or any other update. Emailed them three times, to no response. Finally got my credit card company involved and they (the credit card company) removed my charge.
These boots are awful! I ordered the Christmas boots and the “tree” is set with blue stones and not green? They also smell like gasoline and I left them outside because they smell so bad. Highly disappointed but in this case you get what you pay for. I will stick with paying for high quality boots. The only positive thing about this experience is that they arrived before Christmas.
Love the boot style but my size 9 is too big. It's more like a 9 1/2. Also - I got an advertisement for The Charlotte and so I was going to purchase some for my daughter but when I clicked on it, it just brought up the home page and The Charlotte is nowhere on the site. So disappointing.
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Welcome to Wetkiss Boots! Experience the perfect blend of exquisite craftsmanship, unparalleled comfort, and timeless design. Our initial vision, and a cornerstone of the brand's enduring appeal, was to bring high-quality, fashion-forward western boots to a broader audience. They recognized a gap in the market for boots that not only embodied the rugged charm of the West but also offered contemporary designs and unparalleled comfort, catering to the modern woman's lifestyle.
WETKISS empowers women to feel confident and comfortable with high-quality, perfectly fitting western boots that enhances their beauty. We frequently receive messages of gratitude from customers who love how our shoes make them look and feel.
Our diverse range of styles and sizes ensures a perfect fit for every boot, embodying the fusion of functionality and fashion without compromise.See more
