Review Time
I have been a tenant with Garton Jones since 2017 and have always been loyal, cooperative, and respectful. Unfortunately, my experience over the last couple of months has been extremely disappointing and distressing.
Despite my tenancy legally running until 21 February, the agency repeatedly pressured me to leave early. They continued to send constant reminders, booking requests, and last‑minute cancellations for viewings, which made me feel unsafe and uncomfortable in my own home.
On 19 February, Garton Jones entered my property without my authorization and took my spare key while I was still the legal occupant and in full possession of the property. This was a serious breach of my privacy and my rights as a tenant. No proper explanation or accountability was provided for this action.
Their poor management, lack of communication, and disregard for my privacy turned my final months into a very stressful experience. I strongly advise others to be cautious, as my trust and safety were significantly violated. I am taking this matter further due to the unacceptable treatment and the absence of responsibility shown by the agency.
I have been a tenant with Garton Jones since 2017 and have always been loyal, cooperative, and respectful. Unfortunately, my experience over the last couple of months has been extremely disappointing and distressing.Despite my tenancy legally running until 21 February, the agency repeatedly pressured me to leave early. They continued to send constant reminders, booking requests, and last‑minute cancellations for viewings, which made me feel unsafe and uncomfortable in my own home.On 19 February, Garton Jones entered my property without my authorization and took my spare key while I was still the legal occupant and in full possession of the property. This was a serious breach of my privacy and my rights as a tenant. No proper explanation or accountability was provided for this action.Their poor management, lack of communication, and disregard for my privacy turned my final months into a very stressful experience. I strongly advise others to be cautious, as my trust and safety were significantly violated. I am taking this matter further due to the unacceptable treatment and the absence of responsibility shown by the agency.
We have worked with Garton Jones for many years and have been consistently impressed by their outstanding service. Beyond their role as handling agents, the team has supported us with a wide range of general matters, always with reliability and expertise.Special recognition goes to Venice Wallace and his team for their dedication and professionalism. A truly dependable partner. Thank you
venice is amazing .taking care of every small bit of any issue i asked for .on top of regular daily topics she is supporting ALL open topics which i do need to reslove when it comes to tennant handling and my flat assest .,really great support
I went to Garton Jones as I heard they were an amazing team. They did not let me down, Charlotte is my property manager and her knowledge, patience and attention to detail has been stunning. Charlotte has made my life so much easier. I look forward to her managing many more of my properties
I have been working with Garton Jones to rent my flat for 15 years. First of all I like the vibes of the office. They are kind, easy, good willed and helpful. Have seen many property managers over the times and appreciated almost all. I currently work with Venice Wallace who is a prompt, hard working kind lady and Ramesh the very elaborate accountant. The marketing team works quite agressively to bring you a good offer and surely hit the target. Garton Jones as a company outstanding with its competitive prices also has progressed a lot in years in terms of firm contracting and service quality.
I have had multiple dealings with Garton Jones over the course of the last 17 years, the team has always been pleasant, professional, and easy to deal with. Most recently I have begun dealing with Paul Reville-Auchie who has been nothing short of exceptional in his professionalism, knowledge, and most importantly the humanity and personal touch he uniquely brings to his role. I have dealt with many estate agents in London over the years, but can confidently say that Paul rises to the top and I feel very comfortable in recommending him to all my friends and loved ones. Excellent all round professional.
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