gatehousebank.com

4.4
4.4 Based on 41 reviews

Gatehouse Bank plc is a Shariah-compliant challenger bank based in London and is part of the Gatehouse Financial Group of companies....

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Average Rating

4.4

/
5

41 Reviews

5 Star
80%
4 Star
7%
3 Star
0%
2 Star
0%
1 Star
12%

All Reviews

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Muhammad Yaqoob Desai
Initally had a good experience with my personal advisor (Shaz Essa) who has been dealing the case af

Initally had a good experience with my personal advisor (Shaz Essa) who has been dealing the case after many couple hours conversation and go through documentation and supporting document once she was happy with all she asked for product fees and valuation. Then she inform me underwriter is not happy and given an useless reason the income by mortgage ratio despite showing it work they lack understanding and never answer by basic question why shaz approved if that's the case... either underwriter is wrong or shaz.. but regardless they didn't refund my money back. Never use them ... or if you are ensure that take in writing shaz is happy if it wont go ahead they will refund product fees.

After wasting couple of month with gatehouse scam and almost losing the property went to strideup bank for Islamic mortgages there process way clearer and transparent explained the situation to them and got approval within 2 weeks and they save the deal highly recommend Stride up as compare to Gatehouse

1
Date of experience: Feb 01, 2026
Rezia Sultana
I finally found a Shariah Compliant…

I finally found a Shariah Compliant bank. Gatehouse have made Shariah finance accessible. I recently applied for a Buy to let and the whole process was so easy. Aisha from Gatehouse was extremely polite and professional and helped me all the way.

5
Date of experience: Jan 29, 2026
Ahmed Regaiaah
I had an excellent experience working…

I had an excellent experience working with Suzette throughout my mortgage application. From start to finish, she was professional, approachable, and incredibly supportive. She kept me well informed at every stage, explained things clearly, and was always quick to respond to any questions or concerns.Suzette’s customer service was outstanding, and I genuinely felt supported throughout. I wouldn’t hesitate to recommend her and Gatehouse to friends and family.

5
Date of experience: Jan 27, 2026
Mohammed
Effecient refinance

Alhamdululah just completed on a refinance with Gatehouse, as always excellent, Thank you Mohammed Fiaz for being so effecient! Looking forward to the next time

5
Date of experience: Jan 26, 2026
Awful experience with Gatehouse Bank's Islamic mortgage

If you want the process of buying your first home to be 1000x more stressful, painful, and horrible, use Gatehouse Bank.The application process with them is so painful it's a bit of a joke. You're asked a wildly unnecessary number of detailed questions - which frankly feels quite insulting at times - and have to provide documents after documents after documents. Only for underwriters to reject your mortgage and provide zero reasons when asked why. So we are expected to provide absolutely all details to every aspect of our lives, and Gatehouse Bank can just operate in complete vagueness. That seems very fair. To paint a picture of how bad my experience was, at one point during the process I told my adviser (Ary Jaff) that I would be out of the country for 10 days and would not be able to take calls until I returned to the UK. He then proceeded to call me 4 times consecutively (!) for something completely non-urgent, to which I was forced to pick up while at an important family event. Completely unprofessional.Go with an Islamic mortgage provider like StrideUp instead, if you want to keep your sanity and feel respected during what is already a difficult process as it is.

1
Date of experience: Jan 19, 2026
Nisar Ahamed
Suzette has been Very Helpful for the…

Suzette has been Very Helpful for the application process with updates on a regular basis. I would recommend Her for any kind of process with GHB. I have had to go through the process for reasons unavoidable, thrice, due to our vendors and have to say She has been Very helpful to us as a Family. we are grateful to her and her help.

5
Date of experience: Jan 16, 2026
Ziiiiiii
Shaz Essa was very patient in answering…

Shaz Essa was very patient in answering all my questions, I felt a sense of genuiene care and that she wanted me to get the best deal. Very responsive to my emails and has a good finacial understanding.

5
Date of experience: Jan 15, 2026
Suzette has been very supportive on my…

Suzette has been very supportive on my application to the Islamic HPP, she accommodated her schedule accordingly to speed up the application given the tight deadline I am in. I highly appreciated her work and advises throughout the entire process.

5
Date of experience: Jan 12, 2026
Aisha
Good experience with Gatehouse Bank

Good experience with Gatehouse Bank. We highly recommend Rana Faza as a home finance advisor. She has been a great help in supporting us with the finance for our new home. Rana is personable, professional, and always communicated clearly throughout the process. She is extremely competent and knowledgeable, which gave us real confidence at every stage. We truly appreciate all her hard work and dedication in helping us achieve our home in a Shariah-compliant way. Thank you, Rana.

5
Date of experience: Jan 03, 2026
Sharmina
Great Service and Ongoing Support

Our experience with Gatehouse Bank has been very positive so far. The application process has been smooth, and communication has been clear and timely throughout. Our advisor, Shaz Essa, has been incredibly helpful, supportive, and responsive, always taking the time to explain things and keep us updated. We’ve also had correspondence with other members of the team, who have all been professional, friendly, and helpful, which has made the process feel well-managed and reassuring. We’re really pleased with the service so far and hope everything continues to go well as our application progresses.

5
Date of experience: Dec 31, 2025

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Business Details

  • Gatehouse Bank plc is a Shariah-compliant challenger bank based in London and is part of the Gatehouse Financial Group of companies.

  • language https://gatehousebank.com

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